KC Growth Manager

7 months ago

Navi Mumbai, India Maersk Full time

Job Purpose/summary (Detailed - Why does the position exist, WITH what objectives and WITHIN what limits)

The Key Client Management team is part of the Maersk CCO function. The KC Growth Partner within the Key Client Management Team is a key contributor in formulating, implementing, and monitoring the progress of Key Client portfolio at Maersk. The role reports into Head of Sales at GSC and is a key contributor in driving success out of Key Client portfolios.

The role will involve working closely with CEN KC Growth Team, Key Client managers & account teams in the roll out of KC Growth initiative via deep dives into account plans. The role will be primarily internal to Maersk but the individual may need to interact with external stakeholders like vendors and customers from time to time.

Key responsibilities

(Detailed - List the 8-12 key responsibilities)

The KC Growth Partner in KC Growth team will work with the CEN KCM team to support the roll out of KC Growth agenda. In this key role, the team will look at the Growth partner to support the implementation & execution of set framework & procedures to identify risks and opportunities within the account plans of our Key Clients.

Key responsibilities of this role include Stakeholder Management, Data analysis, Customer Portfolio assessment & management , Competitive analysis and enabling KC stake holders with in-depth account plan insights –

Setup and share standardized analytical reports with the senior stakeholders to highlight focus areas Update of Must Win Battle performance, highlighting of red-flags, and monitoring of specific initiatives Create tools & frameworks to capture Risk & Opportunities for Key Clients across the region Drive & lead meaningful conversations with Stake holders across account plan. Monitoring & reporting account teams’ performance across the region based on set parameters for success Analyze business portfolio by designing performance dashboards and other business classification, selection and prioritization metrics Perform data mining activities of gathering and compiling data to make a thorough analysis and to extract the relevant information Analyze opportunities/threats, strengths/weaknesses within the account management set-up. Able to improve analytics and MIS processes

Size of business handled:

Financial Non-Financial

Indirect impact to 60% of revenue Impacting 200 (KC + Runway portfolio) Maersk customers

Primary internal stakeholders

Subordinate Role Roles/ Teams WITHIN my function Divisions/ Departments OUTSIDE my Function

CEN KC Team Key Client account teams Business & account Finance team Other commercial functions (sales leaders, SCD, regional/area product managers, Global Vertical Heads, area leadership)

Primary external stakeholders

Typically 1 - 3

Required qualification, experience & skills

(Specify the qualitative level of expertise, min. experience, any certification)

4-6 years of experience in Sales analytics & Operations reporting & communication

Qualification: Post-Graduate with experience in sales Analytics, Demand Planning & Operations driven reporting. Collaborate with business leaders to deliver insights derived from data, highlight emerging trends/customer needs that enable business decision. Ability to create visual illustrations out of complex data inputs.

Required Business/ Technical Knowledge

Proficient in Power BI & SFDC and working knowledge of Sharepoint is an advantage Commercial acumen & understanding of Sales life cycle.

Key measures

List 2-5 key measures/success criteria

Self starter & initiative. Ability to persuade stakeholders. Quality & timeliness of Reports, accuracy of information Contribution to collaboration: Lead initiatives that help understanding Maersk customers’ performance better

Contribution to engagement: Act as sparring partner to other KC Team members.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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