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Manager , Business Consultant
2 months ago
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Our VRS (Value Realization Services) practice is part of a large global community, where you’ll work with from our leading industry experts and manage a team, where you will help them to maximize their strengths and build their specialization in CX and EX Solutions.
How will you make an impact?
Manage a team of VRS consultants, focusing on delivery excellence, aligned to our VRS methodology.Support the delivery training and application consulting services in the areas of CX, performance improvement, Digital, AI and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.Collaborate with colleagues and clients to define Contact Centre Transformation strategies that drive improved business performance.Focus on CX best practices & processes around workforce management, quality and / or automation.Drive successful delivery of CX performance improvement recommendations resulting in highly satisfied, referenceable clients.Design change strategies across people, process & technologyRun senior customer-stakeholder engagementsSupport with the development of presentations and present consulting recommendations.Support NICE Account Executives in identifying additional opportunities.Act as an escalation point, reporting into the International VRS DirectorBrings strong thought leadership to effectively evolve customer contact center/ CX operationsYour key responsibilities will be supporting your team with- Driving effective product usage by setting up solutions aligned to our client business needs: Setting up NICE application users, database configuration, forms and workflows according to client business processesSupporting the delivery of on site and remote application training and consulting services that create measurable value that leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICEDelivering consulting services in the area of CX, Digital, AI and performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using NICE solutions.Focusing on CX/EX best practices & processes.Leading consulting projects to drive operational effectiveness & adoption of NICE solutionsOwning and managing senior stakeholder relationships and ensure his/her active participation and sponsorship over the course of the engagementOrganising/guiding application and domain business consultants through consulting program leadership with continuous alignment to product implementationEstablishing & monitoring progress toward business success criteria for the portfolioMapping business case into action items and solution designAligning the launch strategy with use case/value priorities securing stakeholder buy-inProviding operational and strategic input into technical project plan, overlaying strategic VRS activitiesAnalyzing new and existing customers KPI performance and developing CX improvement plans.Delivering services and solutions that create measurable value that leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE.Delivering successful application consulting, education, and enablement resulting in highly satisfied, referenceable clientsSupporting and drive VRS Sales opportunitiesSupporting NICE Account Executives in identifying additional services and solution opportunities.Have you got what it takes?
We believe you should have total 14+ and relevant 7 years of experience to be successful in this role. Have domain experience with NICE Product. You are a solid consultative thinker.You have the ability to work flexibly and independently in a fluid, start-up like environment.You have the ability to work successfully with clients and business partners directly.You have excellent problem-solving ability in high pressure situations.You have excellent verbal, written communication, and presentation skills.You have the capacity to work with complex multiple clients.You keep abreast of the market trends.You are willing to travel across the EMEA and APAC regions.What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 4607
Reporting into: Director
Role Type: People Management
