Operations Manager Org Performance Lead

2 days ago

Bengaluru, India N Human Resources & Management Systems Full time

Job Title: ManagerDepartment Operations.

RERAConsultants LLP Location:Bangalore


JobType: FullTime


Reportsto: SeniorManagement


JobSummary:


Asthe Operations Manager at RERA Consultants LLP you will beresponsible for overseeing and coordinating the endtoend operationswith a focus on Legal Qualified accountants and Engineers. You willlead a dedicated team liaise with center managers and serve as theprimary point of contact for clients. This role requires strongleadership operational excellence and client management to ensurethat all processes align with the firm s strategicgoals.


KeyResponsibilities:


  • Team Leadership: Lead and manage a team of legal professionalsaccountants and engineers to ensure operational efficiency acrossdepartments.


  • Operational Coordination: Collaborate with legal qualifiedaccountants and Engineering teams to streamline processes ensureregulatory compliance and deliver on clientcommitments.


  • Center Manager Coordination: Oversee and provide guidance to centermanagers to ensure consistent operational standards across alllocations.


  • Client Relationship Management: Serve as the face of RERAConsultants LLP to clients building strong relationships addressingclient concerns and ensuring satisfaction with the firm sservices.


  • Process Optimization: Identify inefficiencies in operationalworkflows and implement improvements that increase productivity andreducecosts.


  • Performance Monitoring: Track the performance of team members andcenter managers ensuring that key performance indicators (KPIs) aremet orexceeded.


  • Regulatory Compliance: Ensure all operations comply with relevantregulations and laws including those specific to the real estateand legal domains. Complete knowledge of the RERA Act will be a keycriterion for performanceevaluation.


  • Reporting: Provide regular reports to senior management onoperational performance client satisfaction and areas forimprovement.



Requirements

Qualifications:


  • Bachelor s degree in Operations Management Business Administrationor related field (MBApreferred).

  • 7 years of experience in operations management preferably in thereal estate consulting or legalsector.

  • Proven track record of leading crossfunctional teams includinglegal qualified accountants and engineeringdepartments.

  • Strong client management experience with the ability to build andmaintainrelationships.

  • Excellent communication leadership and organizationalskills.

  • InDepth understanding of the RERA Act and its implications for realestate operations isrequired.



SkillsRequired:


  • Leadership and team management across legal qualified accountantsand engineeringfunctions.

  • Client relationship management and customer serviceexcellence.

  • Strong operational planning and process optimizationabilities.

  • Experience in coordinating with center managers and ensuringconsistent service delivery across multiplelocations.

  • Regulatory compliance knowledge particularly in real estate andlegalindustries.

  • Complete knowledge of the RERA Act for engagement in the realestatesector.

  • Strong analytical and problemsolvingskills.



Benefits

CareerGrowth:


Inthis role you will have the opportunity to impact the companysoverall operational framework significantly. As you continue togrow with RERA Consultants LLP within a few years you will bepositioned to take on broader leadership roles potentiallyadvancing to Director of Operations or even Chief Operating Officer(COO). Your growth will be directly aligned with the firm sexpansion enabling you to contribute to strategic decisionmakingand companywide initiatives on a much largerscale.


WhatWeOffer:


Competitive salary and performancebasedincentives.

Opportunities for professional growth anddevelopment.

A dynamic and collaborative workenvironment.



Qualifications: Bachelor s degree in Operations Management,Business Administration, or related field (MBA preferred). 7+ yearsof experience in operations management, preferably in the realestate, consulting, or legal sector. Proven track record of leadingcross-functional teams, including legal, qualified accountants, andengineering departments. Strong client management experience, withthe ability to build and maintain relationships. Excellentcommunication, leadership, and organizational skills. In-Depthunderstanding of the RERA Act and its implications for real estateoperations is required. Skills Required: Leadership and teammanagement across legal, qualified accountants, and engineeringfunctions. Client relationship management and customer serviceexcellence. Strong operational planning and process optimizationabilities. Experience in coordinating with center managers andensuring consistent service delivery across multiple locations.Regulatory compliance knowledge, particularly in real estate andlegal industries. Complete knowledge of the RERA Act for engagementin the real-estate sector. Strong analytical and problem-solvingskills.

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