PMR – Project management – Team Lead
1 month ago
Essential Job Functions:
Client delivery and project management (70-75%)
Responsible for end-to-end project management and client delivery Ensure client satisfaction by providing high-quality client deliverables within committed timelines. Manage multiple client engagements at any given time and work hands-on on client projects. Collaborate with other teams as and when required (for client projects that have a desk research, analytics, content, etc. component in addition to primary research)Client communication and presales (10-15%) o Lead client communication independently throughout project lifecycle.
Play the role of an account manager on specific client accounts engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc. Work closely with the sales team to develop relevant solutions and pitches for prospects. Develop proposals for new engagements, lead proposal discussions with clients (when required), help close deals.Quality, team, and vendor management (10-15%)
Work towards up-skilling the internal team through organizing trainings, feedback on processes and working closely with the QA team to implement process improvement. Driving productivity of the team (both internal and vendor) to overachieve targets and timelines. Work closely with the vendor network and expanding the same to add “Quality” partners to execute niche projects. People management (recruitment, training, mentoring)
Competencies:
This is a middle management role, and we are looking for individuals who are motivated to build and expand capabilities and business in the Primary Research (consumer research / market research) domain – and are willing to take ownership of client relationships and project delivery. Core responsibility will be to work hands-on and execute client projects. Over time, this role can lead to a leadership position, based on performance.
Strong project management and team management skills. Hands-on ability to execute projects Excellent communication skills, ability to engage with global clients (past exposure to US clients desirable) Strong understanding of quantitative and qualitative research approaches Strong knowledge of different market research methodologies/survey techniques Basic understanding of different statistical measurement tools, such as hypothesis testing, correlation and regression, standard deviation, multivariate analysis etc. as well assampling techniques. Experience in handling data analysis tools such as advanced excel, SPSS, R etc. as well as questionnaire programming tools Experience of handling projects which are both sample only as well as end-to-end 8–12 years of relevant experience
Experience
8–12 years of relevant experience
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