Operations Team Lead

2 weeks ago

Pune, Maharashtra, India Truww Full time

Company Profile:
At Truww, we are building the world's most trusted & customer-centric home interiors brand.
By organizing an otherwise unorganized home interiors industry, which includes designers,carpenters, installers, etc. we deliver a delightful and hassle-free experience to newhomeowners, with highly predictable costs, timelines, and quality. Thanks to ourtech-empowered teams, who are committed to delivering efficiency at every step. Today,Truww operates from Bangalore and is aggressively planning to expand to other cities aswell.

Position Overview:
We are seeking an experienced and dynamic Operations Lead to join our team. As theOperations Lead, you will play a crucial role in overseeing the successful execution ofresidential interior design projects.

Your primary responsibilities will include managing a teamof Project Managers and Site Supervisors, ensuring project timelines are met, andguaranteeing an outstanding customer experience.


Key Responsibilities:

Team Leadership:

  • Lead and manage a team of Project Managers and Site Supervisors.
  • Provide guidance, support, and mentorship to ensure high performance andprofessional growth.

Project Management:

  • Oversee the end-to-end execution of residential interior design projects.
  • Collaborate with the design team, warehouse, sourcing, and production teams toensure seamless project flow.
Conduct regular project reviews to identify and address any issues or delays.
Coordination and Communication:

  • Foster effective communication and collaboration between different teams involved inthe project life cycle.
Act as a liaison between the project team and other departments to streamlineprocesses and resolve issues promptly.
Timely Delivery:

  • Develop and implement strategies to achieve on-time project handovers.
Proactively identify potential delays and implement corrective actions to maintainproject timelines.
Quality Assurance:

  • Ensure adherence to quality standards in project execution.
Implement quality control measures to deliver impeccable design solutions to ourclients.
Customer Experience:

  • Prioritize and enhance the overall customer experience throughout the project lifecycle.
Address customer concerns promptly and implement improvements based onfeedback.
Qualifications:

  • Bachelor's degree in Business, Operations Management, or a related field.
  • Proven experience in project management, preferably in the residential interiordesign or construction industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving mindset and ability to thrive in a fast-paced environment.
Knowledge of interior design processes and materials is a plus.

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