Customer Success Supervisor

1 month ago

Mumbai, India Moove Full time

AboutMoove

Moove is on a mission tomake the world more productive and successful by redefining accessto auto finance and vehicle ownership. Our starting point is atechnologyenabled lending model to radically transform theavailability of auto finance and vehicles for ondemand mobilitymarketplaces. By doing so Moove is creating sustainable jobs forentrepreneurs in the mobilitysector.

About theRole

We are looking for a highlyprofessional and experienced Customer Success Supervisor at Moove.They will be charged with leading the team monitoring supportingand resolving drivers issues within our Operations team and be arepresentative and ambassador for the team across the company aswell as to externalstakeholders.

What youll bedoing

  • Responsible fortraining managing and closely working with Onboarding/SalesExecutives.
  • Monitoringdriversperformance.
  • Conductingdaily checkin on driverspulse.
  • Supportingdrivers.
  • Strong DataAnalytical capability and data driven approach1
  • Solving drivers issueswhile drivers are intransit.
  • Receiving inboundcalls from drivers.
  • Makingoutbound calls todrivers.
  • Conducting driversurvey.
  • Compiling datafrom driverssurvey
  • Accountability ofall Moovevehicles
  • Ensuring thatdrivers obey rules and regulations as laid down by thecompany.
  • Ensuring thatdrivers get the right information from thecompany.

What you willneed for thisposition

  • Degree in anydiscipline.
  • 4 yearsexperience in customer care/supportroles.
  • Experience in thetransportation industry is an addedadvantage.
  • Proficient inthe use of Microsoft Suites (Excel2)
  • Ability to managepeople.
  • The candidate mustpossess an eye fordetails.

KeyMetrics

  • Key AccountManager program retention % for all Driver partners in the in thecity
  • % of driver partnersretained basis tenure based targets and leaseplan
  • Churn % monthlyagainst target fleetsize
  • Ticket resolutionsfor DPs basis physical and remoteinteractions
  • Driverperformance basis supply hour and trip targets of thecity
  • Creating plans tohelp DPs increase earnings if SH is at optimal level by opshack
  • Familiar with CS andCRM tools3

About theteam

Our team is collaborativepositive curious and engaged. We think fast work smart laugh oftenand are looking for likeminded people to join us in our mission todisrupt vehicle ownership and make citiesbetter.

Moove is strongly committed to diversitywithin its community.

The Companys approvedEmployment Equity Plan and Targets will be considered as part ofthe recruitment process. As an Equal Opportunities employer wewelcome people from all backgrounds who seek the opportunity tohelp build a future where everyone and everything can moveindependently.

PrehiringNotice: Moove relies on the accuracy of theinformation contained in employment applications as well as theaccuracy of other data presented throughout the hiring process andduring employment. Any misrepresentations falsifications ormaterial omissions in any information or data provided by anapplicant may result in the applicant being excluded from furtherconsideration for employment or if an individual has already beenhired termination ofemployment.

EEO Statement:Moove is an equal opportunity employer and does notdiscriminate on the basis of gender race sexual orientation maritalstatus religion political affiliation or any other protectedcharacteristic.

MoovesVision: Moove is a mobility asset finance companyand is Ubers preferred fleet partner. Our Vision is to democratisevehicle ownership and empower mobility entrepreneursworldwide.

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