Customer Success Supervisor
4 weeks ago
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
We are looking for a highly professional and experienced Customer Success Supervisor at Moove. They will be charged with leading the team monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
What you’ll be doing
Responsible for training, managing and closely working with Onboarding/Sales Executives.
Monitoring drivers’ performance.
Conducting daily check-in on drivers’ pulse.
Supporting drivers.
Strong Data Analytical capability and data driven approach (1)
Solving driver's issues while drivers are in transit.
Receiving inbound calls from drivers.
Making outbound calls to drivers.
Conducting driver survey.
Compiling data from drivers survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.
What you will need for this position
Degree in any discipline.
4+ years experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel (2) )
Ability to manage people.
The candidate must possess an eye for details.
Key Metrics
Key Account Manager program retention % for all Driver partners in the in the city
% of driver partners retained basis tenure based targets and lease plan
Churn % monthly against target fleet size
Ticket resolutions for DPs basis physical and remote interactions
Driver performance basis supply hour and trip targets of the city
Creating plans to help DPs increase earnings if SH is at optimal level by ops hack
Familiar with CS and CRM tools (3)
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Supervisor
1 month ago
Mumbai, Maharashtra, India Moove Full time**About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Supervisor
6 months ago
Mumbai, Maharashtra, India Moove Full time**About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Customer Success Supervisor
1 month ago
Mumbai, India Moove Full timeAboutMooveMoove is on a mission tomake the world more productive and successful by redefining accessto auto finance and vehicle ownership. Our starting point is atechnologyenabled lending model to radically transform theavailability of auto finance and vehicles for ondemand mobilitymarketplaces. By doing so Moove is creating sustainable jobs forentrepreneurs...
-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Supervisor
4 weeks ago
mumbai, India Moove Full timeAbout Moove Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for...
-
Customer success supervisor
4 weeks ago
Mumbai, India Moove Full timeAbout Moove Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Customer Success Supervisor
4 weeks ago
Mumbai, India Moove Full timeAbout MooveMooveis on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for...
-
Customer Success Supervisor
4 weeks ago
Mumbai, India Moove Full timeAbout MooveMoove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for...
-
Food and Beverage Supervisor
2 months ago
Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time**RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...
-
Food and Beverage Supervisor
6 months ago
Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time**RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...
-
Food and Beverage Supervisor
6 months ago
Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time**RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...
-
Restaurant Supervisor
1 day ago
Walkeshwar, Mumbai, Maharashtra, India Tiny Legend Pvt. Ltd. Full time**Primary Responsibilities of Restaurant supervisor** - Supervises staff members and assigns tasks and responsibilities - Ensures all staff members adhere to proper food handling and safety procedures - Maintains clean and organized restaurant environment - Manages inventory and orders supplies as needed - Assists with menu planning and development -...
-
Customer Success Supervisor
4 weeks ago
Mumbai, India Moove Full timeAbout MooveMoove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for...
