Customer Success Supervisor

1 day ago

Mumbai Maharashtra, India Moove Full time

**About Moove**

Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

**About the Role**

We are looking for a highly professional and experienced Customer Success Supervisor at Moove. They will be charged with leading the team monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

**What you’ll be doing**
- Responsible for training, managing and closely working with Onboarding/Sales Executives.
- Monitoring drivers’ performance.
- Conducting daily check-in on drivers’ pulse.
- Supporting drivers.
- Strong Data Analytical capability and data driven approach[1]
- Solving driver's issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.

**What you will need for this position**
- Degree in any discipline.
- 4 years experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel[2] )
- Ability to manage people.

**Key Metrics**
- Key Account Manager program retention % for all Driver partners in the in the city
- % of driver partners retained basis tenure based targets and lease plan
- Churn % monthly against target fleet size
- Ticket resolutions for DPs basis physical and remote interactions
- Driver performance basis supply hour and trip targets of the city
- Creating plans to help DPs increase earnings if SH is at optimal level by ops hack
- Familiar with CS and CRM tools[3]

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**:Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove’s Vision**: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.

Added this as a mandatory requirement

Also add Google sheet tools

Adding this line as requirement

  • Customer Success Supervisor

    5 months ago

    Mumbai, Maharashtra, India Moove Full time

    **About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...

  • Customer Success Supervisor

    3 months ago

    Mumbai, India Moove Full time

    AboutMooveMoove is on a mission tomake the world more productive and successful by redefining accessto auto finance and vehicle ownership. Our starting point is atechnologyenabled lending model to radically transform theavailability of auto finance and vehicles for ondemand mobilitymarketplaces. By doing so Moove is creating sustainable jobs forentrepreneurs...

  • Customer Success Supervisor

    1 month ago

    mumbai, India Moove Full time

    About MooveMoove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technologyenabled lending model to radically transform the availability of auto finance and vehicles for ondemand mobility marketplaces. By doing so Moove is creating sustainable jobs for...

  • Customer Success Supervisor

    2 months ago

    Mumbai, India Moove Full time

    About MooveMoove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technologyenabled lending model to radically transform the availability of auto finance and vehicles for ondemand mobility marketplaces. By doing so Moove is creating sustainable jobs for...

  • Food and Beverage Supervisor

    5 months ago

    Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time

    **RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...

  • Food and Beverage Supervisor

    1 month ago

    Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time

    **RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...

  • Food and Beverage Supervisor

    5 months ago

    Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time

    **RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...

  • Food & Beverage Supervisor

    1 month ago

    Mumbai, Maharashtra, India Trèsind BKC Full time

    **RESTAURANT SUPERVISOR JOB DESCRIPTION** We are looking to hire a customer-oriented Restaurant Supervisor to ensure that all restaurant operations run smoothly. The Restaurant Supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships with...

  • Logistics Supervisor

    5 months ago

    Mumbai, Maharashtra, India Modern wellness Pvt ltd (diagnostic Center) Full time

    Logistics Supervisor Job Description Includes? A logistics supervisor is a professional who plans, organizes, and oversees the movement of goods and materials within a company. They monitor and manage day-to-day logistics activities, such as scheduling deliveries, troubleshooting delivery issues, and optimizing order fulfillment. Responsibilities of a...

  • Housekeeping Supervisor

    7 months ago

    Mumbai, Maharashtra, India Apex Group Of Companies Full time

    **Housekeeping Supervisor responsibilities include**: - Training housekeepers on cleaning and maintenance tasks - Overseeing staff performance on a daily basis - Checking rooms and common areas, including stairways and lounge areas, for cleanliness **Job brief** We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we...

  • Customer Success

    5 months ago

    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...

  • Customer Experience Supervisor

    5 months ago

    Andheri, Mumbai, Maharashtra, India MyCare Health Solutions Private Limited Full time

    **Job description** **Customer Experience Supervisor**: **Responsibilities-**: - Take ownership of customers issues and follow problems through to resolution. - Keep accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Resolve escalated and complex customer issues in time. -...

  • Customer Experience Supervisor

    5 months ago

    Andheri, Mumbai, Maharashtra, India MyCare Health Solutions Private Limited Full time

    **Job description** **Customer Experience Supervisor**: **Responsibilities-**: - Take ownership of customers issues and follow problems through to resolution. - Keep accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Resolve escalated and complex customer issues in time. -...

  • Site Supervisor

    5 months ago

    Mumbai, Maharashtra, India Annkur Khosla Design Studio Full time

    **Site Supervisor Job Description Template** We are looking to employ a dedicated and experienced site supervisor to oversee construction projects and supervise the construction team. The site supervisor's responsibilities include ordering building supplies, scheduling equipment maintenance as needed, and training new construction employees. You should also...

  • Site Supervisor

    5 months ago

    Mumbai, Maharashtra, India Annkur Khosla Design Studio Full time

    **Site Supervisor Job Description Template** We are looking to employ a dedicated and experienced site supervisor to oversee construction projects and supervise the construction team. The site supervisor's responsibilities include ordering building supplies, scheduling equipment maintenance as needed, and training new construction employees. You should also...

  • Customer Success Executive

    5 months ago

    Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Vitrina Full time

    We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer...

  • Customer Experience Supervisor

    5 months ago

    Andheri, Mumbai, Maharashtra, India MyCare Health Solutions Private Limited Full time

    **Job description** **Customer Experience Supervisor**: **Responsibilities-**: - Take ownership of customers issues and follow problems through to resolution. - Keep accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Resolve escalated and complex customer issues in time. -...

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...

  • Customer Success Executive

    5 months ago

    Mumbai, Maharashtra, India TMI Group Full time

    Compensation**₹ 400,000 - 420,000 per year** - Required Experience**2 - 5 Years** - Skills**customer support,** **interpersonal skills,** **written, and verbal...** We are currently hiring for the position of **Customer Support**. If you have a year's experience in a Customer Success role, excellent interpersonal and communication skills, we invite you...