Restaurant Manager

5 months ago

Mumbai, India Marriott International Full time

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve employee retention.

• Ensures employees receive on-going training to understand guest expectations.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Assists servers and hosts on the floor during meal periods and high demand times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant Manager.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Restaurant Captain

    5 months ago

    Chembur, Mumbai, Maharashtra, India Smoke house deli Restaurant Full time

    Manage Restaurant Staff, Smooth Operations. - Must have liquor serving knowledge - Handel Inventory Management - Food safety & Fire Safety - Call for the job on 8591138953 **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 2 years (preferred) Work Location: In person

  • Restaurant Captain

    2 months ago

    Fort, Mumbai, Maharashtra, India Burma Burma Restaurant & Tea Room Full time

    **Guest Service**: - Welcome and greet guests, ensuring they feel valued and comfortable. - Provide personalized service by anticipating guest needs and preferences. - Address guest complaints or concerns promptly and professionally. - Guide guests through the menu, offering recommendations and answering questions. - Ensure all guests have an exceptional...

  • Restaurant Captain

    1 month ago

    Fort, Mumbai, Maharashtra, India Burma Burma Restaurant & Tea Room Full time

    **Guest Service**: - Welcome and greet guests, ensuring they feel valued and comfortable. - Provide personalized service by anticipating guest needs and preferences. - Address guest complaints or concerns promptly and professionally. - Guide guests through the menu, offering recommendations and answering questions. - Ensure all guests have an exceptional...

  • Restaurant Captain

    5 months ago

    Mumbai, India Burma Burma Restaurant & Tea Room Full time

    Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guests with table reservation. Assist guests while seating. - Ensure guest is serviced within specified time. - Has a good knowledge of menu and presentation standards. - Speak with...

  • Restaurant Manager

    3 weeks ago

    Mumbai, India AccorHotel Full time

    We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills exceptional attention to detail and a passion for delivering unparalleled dining experiences.Key Responsibilities:Operations Management:Lead daily...

  • Restaurant Manager

    3 weeks ago

    Mumbai, India AccorHotel Full time

    We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills exceptional attention to detail and a passion for delivering unparalleled dining experiences.Key Responsibilities:Operations Management:Lead daily...

  • Restaurant Manager

    3 weeks ago

    mumbai, India AccorHotel Full time

    We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills exceptional attention to detail and a passion for delivering unparalleled dining experiences.Key Responsibilities:Operations Management:Lead daily...

  • Restaurant Manager

    3 weeks ago

    mumbai, India AccorHotel Full time

    We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills exceptional attention to detail and a passion for delivering unparalleled dining experiences. Key Responsibilities: Operations Management: Lead daily...

  • Restaurant Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India Sapphire Foods India Full time

    Restaurant Operations ManagerThe Restaurant Operations Manager is responsible for ensuring the smooth operation of a restaurant in the absence of the Restaurant General Manager. Key responsibilities include maintaining high-quality products and services, managing inventory, and ensuring compliance with company standards. The ideal candidate will have a...

  • Restaurant Manager

    5 months ago

    Mumbai, India Accor Full time

    Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...

  • Restaurant Manager

    4 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job Title: Restaurant Manager - SpecialityAccor is seeking a highly skilled and experienced Restaurant Manager to lead our Speciality Restaurant team. As a Restaurant Manager, you will be responsible for delivering exceptional customer service, managing restaurant operations, and driving sales growth.Responsibilities:Lead and motivate a diverse team of...

  • Restaurant Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India YELLOW BANANA FOOD COMPANY PRIVATE LIMITED Full time

    Job Title: Restaurant Operations ManagerAt YELLOW BANANA FOOD COMPANY PRIVATE LIMITED, we are seeking a skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. As a key member of our team, you will be responsible for ensuring that our restaurant runs smoothly and efficiently.Key Responsibilities:• Coordinate daily Front of...

  • Restaurant Operations Manager

    1 week ago

    Mumbai, Maharashtra, India YELLOW BANANA FOOD COMPANY PRIVATE LIMITED Full time

    Restaurant Operations ManagerAt YELLOW BANANA FOOD COMPANY PRIVATE LIMITED, we are looking for a skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. Key responsibilities will include coordinating Front of the House and Back of the House operations, delivering exceptional customer service, and managing staff...

  • Restaurant Operations Manager

    4 weeks ago

    Mumbai, Maharashtra, India Jio World Centre Full time

    Job Title: Restaurant General ManagerJio World Centre, a premier business, commerce, and cultural hub in Mumbai's Bandra Kurla Complex, is seeking a seasoned Restaurant General Manager to lead our Food and Beverage department. As a key member of our team, you will be responsible for overseeing restaurant operations, ensuring exceptional service, and driving...

  • Restaurant Operations Manager

    4 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Restaurant Manager Job DescriptionWe are seeking a seasoned and dynamic Restaurant Manager to oversee the daily operations of our upscale dining establishment within Fairmont Mumbai.Key Responsibilities:Operations Management: Lead the restaurant team to deliver exceptional service, maintain high standards of cleanliness and food safety, and ensure smooth and...

  • Restaurant Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India YELLOW BANANA FOOD COMPANY PRIVATE LIMITED Full time

    Restaurant Operations ManagerAs a Restaurant Operations Manager at YELLOW BANANA FOOD COMPANY PRIVATE LIMITED, you will be responsible for the overall management of restaurant operations, ensuring seamless and efficient service to our customers.Key Responsibilities:Coordinate daily Front of the House and Back of the House restaurant operationsDeliver...

  • Restaurant Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India YELLOW BANANA FOOD COMPANY PRIVATE LIMITED Full time

    Restaurant Operations ManagerAt YELLOW BANANA FOOD COMPANY PRIVATE LIMITED, we're seeking an experienced Restaurant Operations Manager to oversee the daily operations of our restaurants. Key responsibilities include:Coordinating Front of the House and Back of the House restaurant operationsDelivering superior service and maximizing customer...

  • Restaurant Operations Manager

    4 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Restaurant Manager Job DescriptionWe are seeking a highly skilled and experienced Restaurant Manager to join our team at AccorHotel. As a Restaurant Manager, you will be responsible for leading a team of restaurant staff to deliver exceptional service and uphold the highest standards of quality.Key Responsibilities:Leadership and Team Management: Lead,...

  • Restaurant Operations Manager

    4 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Restaurant Manager Job DescriptionWe are seeking a seasoned and dynamic Restaurant Manager to oversee the daily operations of our upscale dining establishment within AccorHotel. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and a passion for delivering unparalleled dining experiences.Key...

  • Restaurant Operations Manager

    7 days ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Restaurant Manager Job DescriptionWe are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Accor Hotel. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and a passion for delivering unparalleled dining experiences.Key...