Onboarding Specialist, EU Compliance

3 months ago

Hyderabad, India ADCI HYD 13 SEZ Full time
Amazon gives individuals or businesses the chance to sell their products on the Amazon platform through the Amazon Marketplace. This Marketplace is used by more than a million vendors globally, which helps Amazon succeed. By utilizing a variety of tools and initiatives, we help new Sellers succeed by removing obstacles and supporting them from the moment they launch on Amazon.

Key job responsibilities
•Nudging Sellers to fast track their onboarding procedure, by notifying them on the required/missing documents for onboarding.
•Providing Sellers with white-glove support to book their first shipment.
•Increase the shipping frequency of Sellers by continuously monitoring their activity and nudge them in case they are dormant.
•Managing and driving the growth of the Sellers business by providing market place ASIN level recommendation and delivering on key business opportunities for Sellers
•Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
•Working with Sellers to improve operational aspects of their business in providing a great consumer experience.
•Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.

BASIC QUALIFICATIONS

- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel

PREFERRED QUALIFICATIONS

- Willing to work in evening/night shift

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