Customer Service Representative

6 months ago

Navi Mumbai, India Neptunus Power Plant Services Full time

Description

Roles and Responsibilities

Neptunus Power aims to grow our Engineering Business 10x over the next 5 years, by adding to our Engine Solutions, Reliability Engineering Solutions in the Oil and Gas, Marine, and Defense Sectors. We have a strong brand in the Marine and the Oil & Gas sectors.


A Customer Service Representative role entails supporting the sales team in attaining monthly and annual target of 125 cr throughput by:

Resolution of interdepartmental conflicts that often slows down the sales progress Proposal writing Ensuring quotations are made to satisfaction of sales team and are submitted to the customers on time Quote Preparation Ensuring on time project completion for sales team

Another important aspect of this role is to ensure the WOW Factor that we want to deliver to our customers through:

Effective communication with the new and existing clients

Resolves all complex inquiries from the customers with support from other departments


This role shall be instrumental in making more sales happen and thereby helping Neptunus to build and grow business in the target segments


Roles and Responsibilities Delivering a wow experience to the customer - Acknowledge customer queries(within an hour of receipt) & ensure resolution of same (through the support of other departments) within 24 hours Enabling Sales - Understand the requirement of Sales Key Account Manager and follow up with Commercial team to prepare quotation accordingly. To be completed in 24 hours post receipt of task from Sales Key Account Manager Design & prepare proposal as per the advice of the Key Account Manager Track projects as advised by Sales Head & prepare daily updates

Desired Candidate Profile

Desired Candidate Profile
Knowledge/Skills/Behaviors - Must Have (M)/ Nice to Have(N)Knowledge (Functional and Non-Technical): 1-2 years of experience as a coordinator - M 1 year of experience in the role of a sales coordinator - N Good command over Excel, Word & Power Point - M Experience of using CRM software - N
Skills (Functional and Non-Technical): Should be well organized & have effective time management skill M Excellent communication skill (written & verbal) - M Should be a team player - M Can work well in a fast paced environment - M Should have a strong follow up mechanism - M
Behaviors (Technical and Non-Technical): Proactive, Pays attention to detail - M Should have a problem solving approach - M Polite and persuasive - M
Perks and Benefits Transparent CTC structure, in which all components go directly to different accounts of the individual - PF, Bonus, Gratuity, ESIC. No overheads that the company incurs are part of the CTC. Group Mediclaim Policy for all, including for spouses and children. Group Accident Policy Children Health Fund, for medical requirements of children of Neptunites that insurance may not cover Complimentary Mental Health Counselling Sessions with professionals Additional wealth creation opportunities via Growth Driver program Fair and Transparent expenses reimbursement policy

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