Customer Service Representative
4 months ago
Description
Roles and Responsibilities
Neptunus Power aims to grow our Engineering Business 10x over the next 5 years, by adding to our Engine Solutions, Reliability Engineering Solutions in the Oil and Gas, Marine, and Defense Sectors. We have a strong brand in the Marine and the Oil & Gas sectors.
A Customer Service Representative role entails supporting the sales team in attaining monthly and annual target of 125 cr throughput by:
Resolution of interdepartmental conflicts that often slows down the sales progress Proposal writing Ensuring quotations are made to satisfaction of sales team and are submitted to the customers on time Quote Preparation Ensuring on time project completion for sales teamAnother important aspect of this role is to ensure the WOW Factor that we want to deliver to our customers through:
Effective communication with the new and existing clients
Resolves all complex inquiries from the customers with support from other departments
This role shall be instrumental in making more sales happen and thereby helping Neptunus to build and grow business in the target segments
Roles and Responsibilities Delivering a wow experience to the customer - Acknowledge customer queries(within an hour of receipt) & ensure resolution of same (through the support of other departments) within 24 hours Enabling Sales - Understand the requirement of Sales Key Account Manager and follow up with Commercial team to prepare quotation accordingly. To be completed in 24 hours post receipt of task from Sales Key Account Manager Design & prepare proposal as per the advice of the Key Account Manager Track projects as advised by Sales Head & prepare daily updates
Desired Candidate Profile
Desired Candidate ProfileKnowledge/Skills/Behaviors - Must Have (M)/ Nice to Have(N)Knowledge (Functional and Non-Technical): 1-2 years of experience as a coordinator - M 1 year of experience in the role of a sales coordinator - N Good command over Excel, Word & Power Point - M Experience of using CRM software - N
Skills (Functional and Non-Technical): Should be well organized & have effective time management skill M Excellent communication skill (written & verbal) - M Should be a team player - M Can work well in a fast paced environment - M Should have a strong follow up mechanism - M
Behaviors (Technical and Non-Technical): Proactive, Pays attention to detail - M Should have a problem solving approach - M Polite and persuasive - M
Perks and Benefits Transparent CTC structure, in which all components go directly to different accounts of the individual - PF, Bonus, Gratuity, ESIC. No overheads that the company incurs are part of the CTC. Group Mediclaim Policy for all, including for spouses and children. Group Accident Policy Children Health Fund, for medical requirements of children of Neptunites that insurance may not cover Complimentary Mental Health Counselling Sessions with professionals Additional wealth creation opportunities via Growth Driver program Fair and Transparent expenses reimbursement policy
-
Customer Service Representative
3 months ago
Navi Mumbai, India Unifox Global Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Customer Service Representative
3 months ago
Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time_**HIRING**_ - **for Customer Support Representative (Automobile Background)**_ **Job Title**:Customer Service Representative** **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer...
-
Customer Service Representative
3 months ago
Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time_**HIRING**_ **Job Title**:Customer Service Representative** **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or...
-
Customer Service Representative
3 months ago
Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time**Job Title**:Customer Service Representative** **Location: Ghansoli, Navi Mumbai** **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass...
-
Customer Service Representative
3 months ago
Navi Mumbai, India Ghost Research Solutions Full time**Job Title**:Customer Service Representative **Responsibilities**: - Lead generation - Resolving the issues of the customer - Handling inbound and outbound calls **Requirements**: - Minimum qualification - 12th pass - Basic computer knowledge **Experienced only** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹11,000.00 - ₹18,000.00...
-
Customer Service Representative
3 months ago
Navi Mumbai, India Triedge Solution Full timePosition: - **Customer Service Representative** Location: - Navi Mumbai Job Role: - Good communication skills. **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus
-
Csr (Customer Service Representative)
3 months ago
Navi Mumbai, India Aimstorm Infotech Full time**Qualifications** - **Higher Secondary(12th Pass) (preferred)**: - **English (preferred)**: - **Hindi (preferred)** **Customer Service Representative (International BPO)** **Responsibilities**: **Customer Service Representative (International BPO) will manage inbound and outbound calls.** **Customer Service Representative must have excellent...
-
Customer Service Representative
3 months ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills US Process Customer Service HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided Work From Office Only Monthly Incentives **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...
-
Customer Service Representative
3 months ago
Navi Mumbai, Maharashtra, India ARME Consulting Full time**Position: Customer Service Representative** **Job type: Full time/ Part time** **Requirements**: - Education: HSC and above - Qualification: Fresher & Experienced - Rotational shift **Job Description: - ** This role involves resolving customer queries through various channels including order calls. As a customer support representative, you will be...
-
Customer Service Representative
3 months ago
Navi Mumbai, India Onesource Atreus Full time**INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE** Location: Airoli. Qualification: HSC, Graduate. Shift Timing: Rotational Shift (mostly night). **Salary**: 18k - 20k (in hand) (travelling allowance + monthly incentives). **Requirements**: 3. Immediate joiners are highly preferred. **Note** **Freshers and Experienced both can apply.** **Job Types**:...
-
Customer Service Representative
3 months ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift - Rotational shift - US shift Supplemental pay types: -...
-
Customer Service Representative
1 week ago
Navi Mumbai, Maharashtra, India ASL Full time**Job title: Customer Service Representative** **US Process** **HSC/ Graduate can apply** **Salary - up to 30k in hand** **Immediate Joiners only** **Cab provided** Roles: Inbound Process Handling customer queries Retention and upselling Unlimited Incentives **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹34,000.00 per month Application...
-
Customer Service Representative
3 months ago
Navi Mumbai, India Unifox Global Full timeroven experience as an Insurance Sales Representative - Good comprehension of insurance plans including automobile, fire, life, property, medical etc. - Ability to work with computers and understand and interpret standard statistical findings - Goal-oriented - Excellent skills in communication. - Experience in delivering client-focused solutions and in...
-
Customer Service Representative
2 weeks ago
Navi Mumbai, Maharashtra, India Grownow HR Full timeCustomer Service Representative Salary upto - 28000 in hand Freshers & Experienced both can apply Excellent Communication Skills Required **Job Types**: Full-time, Permanent, Fresher **Education**: - Higher Secondary(12th Pass) (preferred) Work Location: In person
-
Customer Service Representative
3 weeks ago
Navi Mumbai, Maharashtra, India ASL Full time**Job Title: Customer Service representative** **5 days working** **Two week off** **US Shift (FIXED)** **Domain: Work from office** Inbound process No target based Salary : fresher: 15k in hand experience : up to 30k Incentives up to 5000 Cab facility provided **Job Types**: Full-time, Permanent Application Question(s): - Are you an Immediate...
-
Customer Service Representative
3 months ago
Navi Mumbai, India Unifox Global Full timeroven experience as an Insurance Sales Representative - Good comprehension of insurance plans including automobile, fire, life, property, medical etc. - Ability to work with computers and understand and interpret standard statistical findings - Goal-oriented - Excellent skills in communication. - Experience in delivering client-focused solutions and in...
-
Customer Service Representative
4 months ago
Navi Mumbai, India TSI - Transworld Systems, Inc (India) Full timeBuild Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. **Why should you consider TSI?** - Transport Facility - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive...
-
Customer Service Representative
3 months ago
Mumbai, India STECH HR Solution Full time**Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...
-
Customer Service Representative
3 weeks ago
Navi Mumbai, Maharashtra, India Enrolsy Full timeGreetings! We are pleased to announce that we are hiring for a leading international call center. Location: Airoli Designation: Client Servicing Representative Qualification: HSC / Any Graduduate Only **FEMALE **can apply. Should have 1 year of experience in International Call Center. Job Profile: - Place outbound calls to customers to interact with...
-
Customer Service Representative
3 months ago
Navi Mumbai, India Bifold Dynamix Full timeOutbound Sales & Customer Service Process **Location**: Jui Nagar, Navi Mumbai Position Overview: We are seeking dynamic and goal-oriented individuals to join our team as Outbound Sales & Customer Service Representatives. As a key member of our sales team, you will be responsible for actively promoting and selling our products or services to potential...
