Engineer- Service Sales

2 months ago


Chennai, India KONE Full time

Customer relationship management

· Proactively develops and creates customer relationships in his/her area of responsibility

· Is accountable for developing KONE position in his/her customer base or market area

· Creates and communicates leads and sales opportunities for entire KONE sales team (e.g.

cross-selling)

· Ensures customer satisfaction and solves complaints with the rest of KONE team

· Documents the customer and contact information, maintains customer data

Sell

· Proactively generates opportunities from outside current customer base,

· Handles RFQs

· Is accountable for leads, opportunities, orders and contracts to meet the sales budget and

pricing targets

· Is accountable for finding customer needs and that KONE’s solution matches with the needs

· Is responsible for pricing using the approved tendering tools, and for optimizing prices and

discounts within his/her authority

· Validates that the contents of the contract are in line with the negotiation process outcome

· Maintains full information of opportunities, tasks and visits (sales funnel management)

· Responsible for timely and accurate reporting in CRM

· Responsible for gathering relevant information about market and competitors from the field

· Supports the finance function in money collection.

· Drives execution of her/his individual sales plan

Are you the one?

Sales and/ or customer service experience

· Experience from/ familiar with solution selling methodology

· Experience from/ familiar with (selling) complex technology solutions

· Experience from / familiar with KONE customers’ industries is a plus

· Basic English skills

· Basic digital skills and mindset

· Bachelor or Master’s degree in economics, engineering or other relevant field

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