Engineer- Service Sales
2 months ago
Customer relationship management
· Proactively develops and creates customer relationships in his/her area of responsibility
· Is accountable for developing KONE position in his/her customer base or market area
· Creates and communicates leads and sales opportunities for entire KONE sales team (e.g.
cross-selling)
· Ensures customer satisfaction and solves complaints with the rest of KONE team
· Documents the customer and contact information, maintains customer data
Sell
· Proactively generates opportunities from outside current customer base,
· Handles RFQs
· Is accountable for leads, opportunities, orders and contracts to meet the sales budget and
pricing targets
· Is accountable for finding customer needs and that KONE’s solution matches with the needs
· Is responsible for pricing using the approved tendering tools, and for optimizing prices and
discounts within his/her authority
· Validates that the contents of the contract are in line with the negotiation process outcome
· Maintains full information of opportunities, tasks and visits (sales funnel management)
· Responsible for timely and accurate reporting in CRM
· Responsible for gathering relevant information about market and competitors from the field
· Supports the finance function in money collection.
· Drives execution of her/his individual sales plan
Are you the one?
Sales and/ or customer service experience
· Experience from/ familiar with solution selling methodology
· Experience from/ familiar with (selling) complex technology solutions
· Experience from / familiar with KONE customers’ industries is a plus
· Basic English skills
· Basic digital skills and mindset
· Bachelor or Master’s degree in economics, engineering or other relevant field
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