Operations Specialist

2 months ago

Chennai, India ATC Full time

Job Title: Operations Specialist (Office Admin - US Market)

Location: Chennai

Shift: Night Shift (US hours)

Company Overview:

ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India. We are seeking a dedicated Operations Specialist to join our dynamic team and manage day-to-day operations during US night shifts.

Job Overview:

The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts. Experience in staffing is a plus, but not required.

Key Responsibilities:

Operations Management: Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows. Employee Query Handling: Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues. Collaboration with Cross-functional Teams: Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance. Staffing Operations (Nice to Have): Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs. Documentation & Reporting: Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations. Issue Escalation & Resolution: Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary. Process Improvement: Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.

Qualifications:

Bachelor's degree in Business Administration, Human Resources, or a related field. 2+ years of experience in operations, preferably within the staffing, HR, or finance domain. Strong problem-solving skills and the ability to handle employee queries effectively. Experience in staffing operations is a plus. Excellent communication and interpersonal skills. Ability to work independently with minimal supervision during night shifts. Proficiency in MS Office and HRIS/ERP systems is desirable. Familiarity with payroll and financial operations is a plus. The candidate should be willing to work across time zones and travel to the United States. If required, a "go-getter" attitude and flexibility to work on weekends. Onsite opportunities and travel allowances are available.

Benefits:

Competitive salary and shift allowance. Health insurance. Paid time off and holidays. Opportunity for onsite work and travel to the United States. Travel allowance for business-related trips. A dynamic and growing company with a global presence.

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