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People Solutions Analyst

3 months ago

Hyderabad, India HR Management - Corporate LBC UK Full time
Purpose of role
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
Our Global People Solutions team strives to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim is to develop efficient and simple people processes, and systems maximising our use of technology. For global solutions, we’re striving to enable the right technologies, data and integrations to deliver the best people experience.
We’re seeking a highly capable people solutions analyst to enhance the performance and support optimisation of our HR technologies, specifically ServiceNow HRSD. This role provides continuous functional and technical support in the development, implementation, support, and coordination of the people solutions that drive our business. Working in partnership our ServiceNow HRSD Product Owners, Technology, the people function and the business, this role drives enhancements to empower employees and troubleshoots issues when they arise. You will be technically astute; possessing advanced excel and analytical skills as well as being able to understand user requirements and translate these into potential solutions. This role is key to ensuring the optimum performance of our ServiceNow HRSD solutions, gathering & analysing data and making recommendations based on trends and metrics. This role requires a keen eye for detail as well as the ability and appetite to problem-solve.  Key Responsibilities
 Main:
• Tests and troubleshoots functional issues as they arise; and implements changes necessary to achieve successful resolution of functional issues. Works closely with the Technology team and/or product owners to resolve any issues or challenges.
• Supports requirements definition, testing, implementation, documentation, and maintenance of assigned people solutions.
• Partners with product owners and Technology on all upgrades, enhancements, and implementations to ensure testing and documentation are completed and signed-off. And technology knowledge is always kept up to date.
• Serves as a technical point-of-contact for assigned people solutions and subject matter expert around ensuring data integrity, full business requirements and analysing data flows for process improvement opportunities.
• Provides system support for all ServiceNow HRSD people applications and solutions
• Manage all the essential digital records where data is not yet being managed by individuals or HR.
• Responsible for reviewing business or Change Requests and seeking clarification where needed to be able to inform potential solutions, identify dependencies and or risk
• Assist with any People Solution-related queries/issues/diagnostic tests and analyse HR data to provide rapid resolutions to any solution/technology challenges.
• Work extensively with data and gather essential insights that drive business administration decisions, providing findings/recommendations to stakeholders for continuous improvements of our solutions and processes.
• Familiar with all HR processes and workflows.
• Contribute to solution decision-making, scoping, and prioritising for technology projects in support of the overall People strategy
• Keep track of technological advancements and trends across people solutions.
• Ensure data integrity, consistency and data security – working closely with People Analytics and People Services
• Work in an agile way to deliver efficiently and effectively  Specialist skills and experience Essential:
• 2/3+ years of experience working with ServiceNow HRSD Functionality.
• Ability to work in a fast-paced changing environment under pressure and to tight deadlines.
• Strong technical acumen with the ability to learn and apply new functionality quickly
• High attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite
• Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information
• Ability to develop and manage interpersonal relationships at all levels of the company
• Excellent communication skills, both written and verbal
• Experience in defining business requirements in the context of self-service channels ideally in HR or shared services environment  Desired:
• Experience in improving employee experience
• Understanding of additional people solutions applications such as Oracle, SmartRecruiters
• Project Management experience
• Experience writing functional/technical documentation
• Mass transactions, such as bulk uploads/integration with HDL/OIC
• Managing service requests via a Ticketing system, e.g., Service Now Diversity and equal opportunities:
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.
We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.