Customer service specialist

4 months ago


Surat, India Croma Full time

Company Overview

Infinity Retail Limited (Croma) Tata Group is a retail company headquartered in Mumbai, Maharashtra, India. With 51-200 employees, Infinity Retail Limited is a leader in the retail industry, offering a wide range of consumer products and services. For more information, visit our website at www.croma.com.


Job Overview

We are seeking a Mid-Level Customer Service Specialist to join our team in Surat. This full-time position requires a motivated individual with excellent communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will possess a strong attention to detail and demonstrate exceptional time management abilities.


Qualifications and Skills

  • Excellent communication skills (Mandatory skill)
  • Proficient time management skills (Mandatory skill)
  • Keen attention to detail (Mandatory skill)
  • Effective problem-solving abilities to address customer queries and concerns
  • Empathy to understand and assist customers with diverse issues
  • Patience to handle challenging interactions in a professional manner
  • Strong conflict resolution skills to manage and resolve customer complaints
  • Adaptability to work in a dynamic retail environment and accommodate varying customer needs


Roles and Responsibilities

  • Provide exceptional customer service to clients through various communication channels
  • Handle customer inquiries, complaints, and feedback efficiently and professionally
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to ensure high-quality service delivery
  • Follow up with customers to ensure resolution and satisfaction
  • Identify and escalate priority issues to the appropriate personnel
  • Stay updated on product information, policies, and company services
  • Contribute to continuous improvement initiatives within the customer service department


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