Vice President, Client Service Manager II

4 weeks ago

Pune, India BNY Mellon Full time

Vice President, Client Service Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Service Manager II to join our Client Processing - CT Operations team. This role is located in Pune, MH – HYBRID.

In this role, you’ll make an impact in the following ways: 

  • Manages a medium to large-sized team or multiple small Client Processing teams. Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
  • Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks through other managers or professionals.
  • Oversees Client Processing to ensure transactions are handled correctly and timely. Utilizes MIS reporting to ensure correct and timely processing.
  • Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, professional development and ability to function effectively with their colleagues as a team.
  • Provides input into departmental budgets and planning.  May develop business plan for team/group operations.
  • Manages a Client Processing team. 
  • Contributes to the achievement of team objectives.  
  • Responsible for secondary review and signoff.
  • Meet deliverables to ensure consistent green KRIs.
  • Working co-operatively and inclusively in a team environment to achieve shared objectives.
  • Providing clients with high quality operational support.
  • Ensuring that good client/stakeholder relations are maintained, and inquiries are researched and resolved efficiently.
  • Navigating internal resources to resolve moderately complex internal/external client’s day-to-day issues.
  • Monitoring client inquiries, resolving non-routine issues and escalating complex/risk issues to the appropriate leader, as and when needed.
  • Participating in internal activities and initiatives designed to identify process improvements to enhance the external client experience.
  • Documentation of any client communication. 
  • Good communication skills to deliver high quality service to external clients.
  • Applying problem-solving skills, experience and judgement to analyze information.
  • Preparedness to take on back-up functions.
     

To be successful in this role, we’re seeking the following: 

  • A minimum bachelor’s degree or the equivalent combination of education is required.
  • Minimum 10+ years of prior experience in operations (Corporate Trust, Client facing, Derivatives functions, brokerage processing is preferred).
     
  • Skill Requirements:
    • Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
    • Knowledge of the Custody Life Cycle.
    • Strong in reviewing client governing documents and interpreting the same. 
       
  • Technical Proficiency:
    • Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
       
  • Client Communication:
    • Strong oral and written, fluency in English language is a must. 
    • Problem-solving orientation.
    • Client-focused. 
    • Efficient.
    • Proactive.
    • De-escalating (as required).
       
  • Self-Management:
    • Efficient, structured, independent and autonomous working.
    • Knowledge about systems, their logic and interaction.
    • Responsible time management.
    • Adherence to the internal control, reporting and compliance guidelines.
    • Ability to motivate and develop people.
    • Relation building
    • Lead change initiatives
    • Ability To Listen
    • Leadership Skills
    • Flexibility

 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

 


BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

  • Vice President, Service Management II

    2 months ago

    Pune, India BNY Mellon Full time

    Vice President, Service Management IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Vice President, Service Management II

    4 weeks ago

    Pune, India BNY Mellon Full time

    Vice President, Service Management IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Vice President, Service Management II

    3 weeks ago

    Pune, India BNY Mellon Full time

    Vice President, Service ManagementAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Vice President, Reconciliation Manager II

    4 weeks ago

    Pune, India BNY Mellon Full time

    Vice President, Reconciliation Manager IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Vice President, Reconciliation Manager II

    2 months ago

    Pune, India BNY Mellon Full time

    Vice President, Reconciliation Manager IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Vice President, Technology Risk Management II

    2 months ago

    Pune, India BNY Mellon Full time

    Vice President, Technology Risk Management IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Vice President, Control II

    1 month ago

    Pune, India BNY Mellon Full time

    Vice President II Control Management Enterprise OnboardingAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...

  • Vice President, Production Services Application Support II

    3 months ago

    Pune, India BNY Mellon Full time

    Vice President, Production Services Application Support II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...

  • Vice President, Service Management II

    3 months ago

    Pune, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Vice President, Administration and Planning I Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...

  • Vice President, Fund/Client Accounting Manager II

    2 months ago

    Pune, India BNY Mellon Full time

    Vice President, Fund/Client Accounting Manager IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Vice President, Fund/Client Accounting Manager II

    3 weeks ago

    Pune, India BNY Mellon Full time

    Vice President, Fund/Client Accounting Manager IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Vice President, Client Service I

    4 weeks ago

    Pune, India BNY Mellon Full time

    Vice President, Client Service IAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Vice President, POM Product Management II

    1 month ago

    Pune, India BNY Mellon Full time

    Vice President, POM Product Management IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Senior Vice President, Client Service Manager

    4 weeks ago

    Pune, India BNY Mellon Full time

    Senior Vice President, Client Service ManagerAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Vice President, Middle Office Manager II

    1 week ago

    Pune, India BNY Mellon Full time

    VICE PRESIDENT, MIDDLE OFFICE MANAGER IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Vice President, Tax Reporting

    1 month ago

    Pune, India BNY Mellon Full time

    VICE PRESIDENT, TAX REPORTING & COMPLIANCE MANAGER IIAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Senior Vice President, Client Service Manager

    2 weeks ago

    Pune, MH, 411011, Pune, India BNY Full time

    Senior Vice President, Client Service Manager At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Vice President, Fund/Client Accounting Manager II

    2 months ago

    Pune City, India BNY Mellon Full time

    Job Description Vice President, Fund/Client Accounting Manager II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to...

  • Vice President, Fund/Client Accounting Manager II

    2 months ago

    Pune City, India BNY Mellon Full time

    Job Description Vice President, Fund/Client Accounting Manager II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective...

  • Vice President, Fund/Client Accounting Manager II

    3 weeks ago

    Pune City, India BNY Mellon Full time

    Job Description Vice President, Fund/Client Accounting Manager II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective...