Business Enablement Delivery Lead

3 weeks ago

Bengaluru, India WELLS FARGO BANK Full time
About Wells Fargo India: Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About Wells Fargo India & Philippines: Wells Fargo India & Philippines (I&P) enables global talent capabilities for Wells Fargo & Company, by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. I&P operates in Hyderabad, Bengaluru, and Chennai in India and in Manila, Philippines.

Department Overview: Corporate and Investment Banking (CIB) Front Office support group is a cross-functional group of teams that provide support for CB/CIB and the broader Wells Fargo organization. The group comprises of teams supporting business resiliency, business execution, intelligent automation, workflow solutions, data analysis and visualization, risk and governance oversight, and customer support teams.

About the Role: This role is within the I&P CIB Front Office COO Business Enablement group. This group is focused on building creative and dynamic solutions (ex. Dashboards, Workflow solutions) across business lines. The incumbent would be required to take the role of a delivery lead (individual contributor) and would be responsible for tracking and reporting delivery schedules, timelines and derailers, including highlighting potential scope creep, bottlenecks and challenges to stakeholders. The individual is expected to independently manage and execute end-to-end delivery of their deliverables. Finally, the candidate will be expected to actively participate in global team discussions, hiring activities, projects/process enhancement plans and encourage creative thinking amongst the team.

Key Responsibilities: The individual would be responsible for maintaining, reporting and highlighting key SLA's for the enablement team, including but not limited to changes in delivery timelines, scope creep, bottlenecks, risk and control framework reviews, capacity, key performance metrics and quarterbacking critical projects/programs. The role would require direct engagement with senior leaders across global COO teams and partner with them to drive solutions designed to improve processes, controls, and regulatory/risk compliance across various risk, automation, surveillance & quality assurance functions.

Functional and technical skills:
  • Knowledgeable of Microsoft Power Platform, Agile JIRA framework
  • Able to draft & maintain a project charter, performance and delivery metrics, and onward reporting
  • Experience on working with data analytics, business intelligence, and data governance to drive tactical and strategic decisions, and execution of plans
  • Understanding of business intelligence and visualization like PowerBI, Tableau, Alteryx, with the ability to be able to a) identify potential opportunities for improvement, b) work with functional managers and technology to drive execution, and c) proactively recommend hybrid solutions, potential bottlenecks impacting delivery timelines
Executive Communication:
  • Possess excellent verbal and written communication skills with the ability to collaborate with senior leaders across LOBs globally to create executive ready presentations, including presentation of information and data to persuade, educate, and enhance understanding at all levels
  • Drive complex issue management and deliverables into effective outcome-oriented conversations
  • Institute sturdy communication channels with business partners to support and manage the delivery of the division's strategic programs
Change mindset and collaboration:
  • Collaborate on change initiatives across the division in a seamless manner, collaborating with global stakeholders; facilitate discussions with leaders and subject matter experts to investigate and solve complex problems
  • Identify opportunities for increasing operational efficiencies, perform root cause analysis to propose ideas that improve front to back processing across COO
  • Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources; Participate in projects requiring data cleanups, process improvement analysis and reporting
  • Risk & Control Mindset:
  • Assess, review, manage and mitigate risk by measuring key risk indicators (KRIs) through developing and maintaining the key metrics to help teams improve throughput while reducing risk
  • Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment
  • Collaborate with operational risk teams to log and monitor Issues and Corrective Actions when operational incidents are identified
Qualifications & Skills Required:
  • MBA/equivalent advanced degree, or equivalent experience
  • 12+ years of experience with business enablement, low code automation and solutions, project management groups. IB operations experience preferred
  • Excellent verbal and written communication skills, portray great levels of accountability and attention to detail
  • Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy and integrity
  • Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels with the ability to develop and negotiate solutions with partners or clients including escalations as needed
  • Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities with focus on execution and result
  • Advanced Microsoft Office skills to create persuasive PowerPoint presentations; Strong analytical skills leveraging Microsoft Excel/Access
  • Experience in identifying and driving process improvements in complex environments
  • Ability to effectively multi-task and successfully work on several unrelated projects at the same time
Posting End Date:
6 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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