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Lead Consultant

3 months ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Lead Consultant, Azure Support 
In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies. 
 
Responsibilities 

• Support the systems, their end users and split your time evenly to also perform project tasks to improve the production environment.
• Apply your technical and domain expertise to solve complex technical and business challenges.
• Act as a buffer between support and development teams to keep problem resolution in production management team.
• Use your concise communication skills to manage critical incidents, ensuring all key management and business stakeholders are kept up to date. Focus on improving the performance, observability, scalability, and reliability of our systems by working with the Software developers and Infrastructure engineering teams to develop automated reliability solutions.
• Implement observability and telemetry systems that support our applications and APIs by providing data for SLIs and SLOs and drill down metrics.
• Use automation to evolve our systems increasing our velocity in managing uptime and mitigating risk.
• We are looking for the ideal candidate to improve our code base in a growing area of The Firm that. provides significant potential for career growth 
 
Qualifications we seek in you 
Minimum Qualifications 
• BE/B Tech/MCA 
• Excellent written and verbal communication skills 
 
Preferred Qualifications/ Skills 

• A bachelor’s degree in computer science or related field.
• Experience in the IT industry of Level 3 Production Management in a multiple application environment on java-based applications.
• Experience in supporting applications deployed on Azure Cloud.
• Expert knowledge of observability and reliability tools and techniques in a cloud-native environment.
• Expertise in analyzing, debugging and troubleshooting large-scale distributed applications across multiple layers,i.e. software, Infrastructure and database.
• Experience of working in Python Java code bases.
• Strong cross-team communication and collaboration skills.
• Eagerness to share your own ideas, and openness to those of others nice to have, but not required qualifications.