Process Associate

4 weeks ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

 
Inviting applications for the role of Process Associate - Digital Crimes Unit 

Responsibilities:

• Work as a part of the Customer Security organization within Information Security.
• Protect client customers based on data, patterns, and alarms.
• Identify malicious activity on client's customer network based on both historic and emerging trends.
• Assign phishing tickets in the queue and review, categorize or label content reported in the case related to video, text, image or other relevant data.
• Actively review content for Inappropriate video, image, Title / Thumbnails and other content for compliance to our policies and be able to categorize the content.
• Analyze, examine the content which could be in image, video format daily.
• Identify content which comes under abuse catalog and send it for further investigation.
• Train other team members regarding the daily tasks whenever important and requested by the manager.
• Communicate inside the company with members of the same team or other teams to accomplish the allocated tasks and duties.
• In an investigative role or equivalent anti-abuse or information security experience. Knowledge of current or emerging trends in the threat landscape (e.g. Phishing, Scams, Malware, Payment Fraud, Content Complaints, etc.).
• Ability to navigate and identify malicious activity where it exists within a website.
• Ability to document data points contributing to a decision on whether a violation of our policies exists on a customer's website.
• Ability to be thorough while maximizing performance.
• You might also have...
• Strong problem-solving skills - Exercising independent judgment with minimal direction. Effective communication skills.
• Experience with client products and services.
• Experience in Tier 2 investigation/triage of security events.
• You should be able to work on a flexible schedule and review content that might be erroneous in nature, every day.


Qualifications we seek in you 

Minimum Qualifications / Skills 
o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree)
o Requirement Skills:
 content reviewer/ moderation experience (Optional)
 Need to have knowledge on CRM tool, understanding of firewalls.
 Need to have hands on experience on social sites, basic knowledge on cybersecurity (Phishing, Malware, Spam)
 Good MS Excel & MS Power point presentation skills
 Excellent proficiency with written English and with neutral English accent. 
 Excellent verbal and written communication skills, including the ability to explain technical concepts. 
 Generates ideas, and critically evaluates future scenarios. 
 Encourages and facilitates cooperation and results orientation. 
 Identifies and acts upon opportunities for continuous improvement. 
 Fosters an environment of collaboration and a strong customer service culture. 
 Mature and self-motivated professional able to work in a fast-paced and constantly changing environment. 

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