Application Support Engineer

3 months ago

Mumbai, India Third Bridge Full time

Job Description

Technology, Data & Product Function Overview

The Technology, Data & Product function is led by our Chief Information Officer. We are investing heavily in product, data and technology capabilities, enabling us to deliver innovative products and solutions, and deep insight market intelligence to our clients.

Through harnessing the latest business technology services, we allow the business to work faster, more intelligently and we are uncovering more and more business opportunities as a result.

Responsibilities

As our Application Support Engineer you will be responsible for the 1st line technical support to all supported applications 

Analysing & troubleshooting user issues 

Responding to & resolving issues, or escalating as necessary 

Ensure key users are appropriately updated on changes or issues 

Provide excellent customer service 

Install, upgrade & support device OS & any other authorised applications

Create, manage & maintain device build images 

Produce documentation and “how to” guides 

Adhere to all IT security policies & assistance in enforcing & monitoring of IT security policies 

Ensure PC asset management processes are followed 

Qualifications

Excellent communication skills in English

Analytical & Attention to detail

Strong work ethic 

1st line Application Support experience is desirable

Familiarity with IOS / Android phones 

Familiarity with email, calendar & instant messaging applications 

Familiarity with ITIL foundations and concepts

Knowledge of IP / cloud telephone systems

Knowledge of HTML, SQL, XML

See and communicate with business stakeholders as partners with a common goal

Thrive in a fast-changing environment and be dedicated to continuous improvement

Knowledge of Relational Database

Knowledge of Python is desirable

Exposure to Cloud solutions (G Suite, Apple, Microsoft)

Server Exposure, AD, VMware, File/Print servers

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