Expert - EUC Imaging

1 month ago

Bengaluru, India Alstom Full time

Req ID:468093 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

JOB PURPOSE :

Reporting to the Head of EUC Imaging, you will be responsible for building deployment strategies and deployment of Win 11/10 Autopilot & SOE services ensuring functional requirements.

Experience in the design and deployment of the following technologies: Microsoft Windows 11and upcoming Microsoft OS, Intune, SCCM/MECM, Autopilot and MAC OS

 

Key Responsibilities & Accountabilities:

Expertise in Autopilot & SOE Build deployment strategies – Offline, Online, working along with respective team members in EUC services
Expertise in managing Apple Mac devices enrolment and updates.
Review earlier versions of Alstom Images and incorporate changes needed – fixes, updates, upgrades, Referential from risk log of build and deployment of previous versions of Images. Work on In-place upgrade strategies on Win 11 based on Microsoft releases.

Should have strong understanding in release management process to onboard new HW, New OS, BIOS, driver and firmware  
Supports the development and verification of test methods in support of Autopilot & SOE images.
Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 11 and Windows 10
Windows 7 long term support using MS or third party tools
Monitor the SNOW ticket queues, troubleshoot and resolve tickets
Responsible for deploying of SCCM with CO management
Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
Contribute to New SOE Builds/migration and upgrades
Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
Flexibility in managing global processes and being available on-call for emergency situations at all times
Develop and implement high quality support services, knowledge base content, best practices and methodologies
Excellent Communication skills; both oral and written
Have efficient time management, attention to detail and critical thinking skills
 

PROFILE :

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:    

Graduated with a Bachelors degree in Engineering, Science or Technology,  should have at least 10-14 years of experience in IT with majority of it in Autopilot & SOE/Imaging, Intune, OS Migrations, MAC device management and OS troubleshooting. Hands-on  experience with related domain is an added advantage and preferred.
Should have  good communication and vendor management skills to interact with business across the globe.
Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom Experience in ITIL processes and framework 
Ability to collaborate, influence and motivate cross-functional teams
Team player
Ability and flexibility to adapt to change, including shifting and competing priorities
Demonstrated competency collaborative work  with strong abilities in relationship management.
Proven ability to work in global companies and delivering solutions across multiple geographies

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

 

 

Job Type:​Experienced​

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