Content Quality Administrator

2 months ago

Mumbai, India Believe Full time
Job Description

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:
•Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
•Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
•Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
•Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
•Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
•Investigate potential occurrences of unsatisfied tickets and activity and report to management.
•Provide reporting on customer and product issues.
•In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence


Qualifications

•Bachelor's Degree

•Keen interest in music industry, new technologies, digital music platforms etc.
•Should have been mandatorily working on Zendesk with minimum of 2-3 years.
•Good communication skills
•Experienced in Customer support and reporting.
•Proactive and willing to improve process and tools.
•Organized, reliable and independent.
•Motivated and curious, you know how to prioritize the work given.
•Team spirit
•Proficient using Microsoft Office
•Fluency in English is mandatory, both written and spoken
•Strong attention to detail
•Understand the importance of good customer service.
•Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.



Additional Information

Benefits @Believe:
#Flexibility - Just punch in leaves, not intime and out time
#Office perks - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Compensation – Tailor made flexi pay plan for tax saving
#Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.


Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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