Relationship Manager, Business Banking
5 months ago
Position Title: Channel Relationship Manager – Liabilities
Department: SME,IBG4,India
Reports To: Regional Segment Head
Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?")
To acquire New-to-bank (NTB) customers to scale our liabilities portfolio
Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job.Do not list more than 5)
·Actively source for prospects via cold calling, personal network, and partners/channels’ network.
·Drive Liabilities Sales through NTB acquisition of Liabilities clients for operating accounts, term deposits and other transaction banking products in line with the targets set out.
·Keep yourself updated on various offerings available in the network
·Organize marketing activities to get sources of lead generation and new business
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
·Be an avid advocate of DBS Banking and be very well versed in our positioning, competitive advantage and be able to recommend the right solutions based on customers’ needs
·Ensure timely updates are given in various forms
Required Experience
·Good understanding of the sales process through preferably prior sales experience of 2- 3 years
·Prior Liabilities, Cash Management, Trade and Foreign Exchange selling experience is desirable
·Market knowledge and experience in the Mid-market / SME segment, with reference to customer preferences and requirement would be preferable.
Education / Preferred Qualifications
·A graduate or equivalent degree (with experience / understanding of banking and sales), Computer proficiency (Acquaintance with internet and MS Office) with relevant experience of selling in banking /NBFC financial products.
Core Competencies
·Customer-centric, not product-centric
·Good technical knowledge of cash management/ transaction banking business
·Good team worker
·Good customer and relationship management skills.
·Good interpersonal and communications skills.
·Good problem solving, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
·Well versed in AML risk
Technical Competencies
·Basic understanding of Trade and Foreign exchange banking products and associated technology platforms and operational procedures
·Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical.
·Knowledge of financial markets and products to assist in meaningful dialogue with clients
Work Relationship
·Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to clients
·Establish rapport with our clients so as to win their business, confidence and trust
DBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
·Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions
·Ensure Customer Focus by Delighting Customers & Reduce Complaints
·Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
·Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
·Maintain the Highest Standards of Honesty and Integrity
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