Senior Operation Manager

4 weeks ago

Bengaluru, India Cloudphysician Full time

CLOUDPHYSICIAN

Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.


Our Care Centre, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.


As of June 2022, we have cared for nearly 50,000 intensive care patients across 16 states in India and saved numerous lives. Learn more at: www.cloudphysician.net.


JOB DESCRIPTION

We are looking for a highly driven individual to manage our care center operations.


Senior Operations Manager who has expertise and experience in managing strategies, revenue, budgeting & forecasting, planning and operations that are aligned with the goals of the organization.


The Senior Operation Manager will act as the primary link between the care center team (clinical and customer support teams and the account management team.

The care canter's internal operations are centered around a team of critical care specialist doctors and trained nurses delivering clinical care remotely to multiple ICUs across the country.

The operations managers role in internal operations involves streamlining and augmenting defined processes, auditing, establishing workflows, developing innovative changes to workflows and functioning of the day to day care center operations. You will be working closely with the physician and nursing team leaders in addition to the customer support team. Some of your roles would be observational insights in improving clinical team efficiency to enable them to manage patients without compromising quality, owning processes for internal workflow and daily operational audits, restructuring existing and developing new metrics for operational success and cross departmental communications.

Your role will play a vital link in syncing the care center, the account management and business development teams.


Some of your roles here will include establishing the communication channels, identifying key clinical stakeholders on the client side, facilitating meeting of service deployment timelines, documentation and sending progress reports to clients so that the ultimate goal of achieving high quality care delivery and customer satisfaction is achieved.

This role will provide you the opportunity to learn and grow in a fast-paced environment. Cloudphysician is growing rapidly and creating impact at scale - the role will provide you the opportunity to be a part of this dynamic organization and industry.


KEY RESPONSIBILITIES

  • Responsible for developing, implementing and driving successful operation of the clinical team.
  • Responsible for revenue and P&L for the unit.
  • Monitor services performance & system performance and scalability metrics .Identify improvement goals.
  • Responsible for Capacity planning.
  • Monitor and analyse performance, trends, capacity issues.
  • Responsible for smooth functioning of the team.
  • Close coordination with cross functional teams, sales, customer support and technology teams.
  • Builds Loyalty, Trust and Transparency within the team and with other stakeholders
  • Should be able to evaluate and analyse client needs and act accordingly.
  • Should drive process Improvement and strategic planning.



PREFERRED QUALIFICATIONS

  • MBA from a premier university
  • Knowledge of organizational effectiveness and operations management.
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Highly organized and able to multitask
  • Self-driven and proactive nature
  • Excellent communication and interpersonal skills
  • Experience with Healthcare industry, especially in dealing with hospitals


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