Executive - Customer CareMalayalam
4 weeks ago
RolesandResponsibilities
1.Manage Inbound /Outboundcalls
2.Managing a team of representatives offering customersupport
3.Resolving customer complaints brought to yourattention
4.Overseeing the customer serviceprocess
5.Monitoring the work of individual representatives and of theteam
6.Possessing excellent product knowledge to enhance customersupport
7.Maintaining a pleasant working environment for yourteam
8.Planning the training and standardization ofservice
9.Maintaining a positive empathetic and professional attitude towardcustomers atall
times.
10.Responding promptly to customerinquiries.
11.Communicating with customers through variouschannels.
12.Acknowledging and resolving customercomplaints.
13.Managing a team of junior customer servicerepresentatives.
14.Ensure customer satisfaction and provide professional customersupport
Qualification
QualificationsAnydegree
RequirementsSkillsforSuccess:
1.ExcellentCommunication
2.Should be fluent in English Tamil and Hindi/ Telugu/Malayalam
3.Good in Handling customerqueries
Benefits
PerksandBenefits
Performance based variablepay
Employee friendlyenvironment
Monthly employeeengagement
Annualvacation
Skills for Success: 1.Excellent Communication 2. Should be fluentin English, Tamil and Malayalam/Hindi/Telugu 3. Good in Handlingcustomer queries
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