Junior Executive

1 month ago

Tiruchirappalli, India Durafit Full time
Job description:Junior Executive CustomerCare
RolesandResponsibilities
1.Manage Inbound /Outboundcalls
2.Managing a team of representatives offering customersupport
3.Resolving customer complaints brought to yourattention
4.Overseeing the customer serviceprocess
5.Monitoring the work of individual representatives and of theteam
6.Possessing excellent product knowledge to enhance customersupport
7.Maintaining a pleasant working environment for yourteam
8.Planning the training and standardization ofservice
9.Maintaining a positive empathetic and professional attitude towardcustomers atall
times.
10.Responding promptly to customerinquiries.
11.Communicating with customers through variouschannels.
12.Acknowledging and resolving customercomplaints.
13.Managing a team of junior customer servicerepresentatives.
14.Ensure customer satisfaction and provide professional customersupport

Qualification

QualificationsAnydegree

RequirementsRequirements
SkillsforSuccess:
1.ExcellentCommunication
2.Should be fluent in English Hindi andBengali
3.Good in Handling customerqueries

BenefitsBenefits
PerksandBenefits
Performancebased variablepay
Employeefriendlyenvironment
Monthlyemployeeengagement
Annualvacation

Skills for Success: 1.Excellent Communication 2.Should be fluent inEnglish, Hindi and Bengali 3.Good in Handling customerqueries

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