Junior Desktop Support Executive
2 months ago
Location:Hyderabad
Compensation:2.4 to 3.2 LPA
WorkTimings: 9:30 AM to 7:30PM
WorkingConditions: Work fromOffice
Number ofOpenings:5
KeyResponsibilities:
- Providedaytoday technical support to office employees for desktop systemshardware software andperipherals.
- Diagnose and resolvetechnical issues related to desktops laptops andprinters.
- Assist in setting up useraccounts installing and configuringsystems.
- Maintain networkconnectivity troubleshoot networkrelated issues and escalateunresolved issues to seniorteams.
- Perform regular systemupdates software patches and preventive maintenance to ensuresystem integrity.
- Collaborate withother IT team members to improve system security performance anduser experience.
- Document technicalprocedures and resolutions for future reference and userguidance.
- Assist in training userson new software and hardware implementations asrequired.
EssentialQualifications:
- Bachelorsdegree in Computer Science Information Technology or a relatedfield.
- 1 to 2 years of experience indesktop support IT helpdesk or a similarrole.
SkillsRequired:
- TechnicalCertifications: CCNA MCSE Linux Administration(Mandatory)
- Strong understanding ofdesktop and laptop hardware Windows OS andLinux.
- Experience in troubleshootingnetwork issues including LAN/WAN and IPconfigurations.
- Proficiency inresolving issues related to software installations printers andperipheral devices.
- Goodcommunication skills to interact with nontechnicalusers.
- Ability to work independentlyand within a team to resolve complex technicalproblems.
AdditionalRequirements:
- Strongorganizational skills and attention todetail.
- Ability to prioritize andmanage multiple tasksefficiently.
- Willingness to learnand adapt to newtechnologies.
- Customerfocusedattitude with strong problemsolvingabilities.
CCNA, MCSE, Linux Administration
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