ITS Field Service Technician EPOS

4 months ago

Northeast India Ricoh Full time

What you will be doing

To provide Ricoh ITS customers with a professional, efficient maintenance and break-fix repair service across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT equipment (PC’s/laptops/printers/network devices), including back-ups, re-imaging and IMACs

To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties Management and control of vehicle/site stock, to improve first time fix levels to customers Manage used stock returns to ensure maximum throughput into the repair cycle  Effectively repair customer equipment to maintain the highest levels first time fix Customer centricity, ensuring high levels of customer satisfaction

You will ideally have

Excellent knowledge of electrical/ mechanical engineering Good product knowledge across retail and IT hardware/images and OS Proven fault finding technique IT literate Excellent Interpersonal and customer handling skills Excellent knowledge of Company Service procedures Good organizational skills, with ability to multi task to meet service priorities Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction Good understanding of stock control

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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