Senior Partnership Account Manager

3 weeks ago

Chennai, India Water.org Full time

Job Overview 

The Senior Partnership Account Manager drives the growth and performance of complex and/or strategic partnership accounts, ensuring consistent delivery against account priorities.  This individual serves as technical consultant, business advisor and/or implementer of the partner-facing business plans and related programs. The Senior Partnership Account Manager is a catalyst for the partner’s vision and brings an exceptional customer success mindset to delivering appropriate solutions to assigned partner accounts that leverage Water.org’s unique value.

 

Department Accountabilities 

 

  • Impact Strategy Leadership and Execution 
  • Portfolio + Account Management 
  • Business Development 
  • Business Metrics and Data Insights 
  • Pre-Award and Post Award Administration 
  • Project Management 
  • Risk Identification 
  • Advisory and Consulting Services 

 

Job-Specific Accountabilities 

 

Account Management 

Serves as the primary contact and advisor for assigned partnership accounts, ensuring a high level of customer satisfaction and retention.  Ensures integrity of data used to drive decisions and verify outcomes of programs.   Owns execution of partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.

 

Business Development 

Maintains and grows relationships with partners’ key decision makers within the assigned portfolio and/or geography to support the business line’s growth strategy and pipeline of potential partners interested in Water.org’s products and services. As applicable, lead the design of partnership and interventions within the assigned portfolio and contribute to new proposals and concept notes for new philanthropic funding.  

 

Business Metrics + Reporting 

Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners.

 

Information + Business Advice

Serves as subject matter expert on strategic account management principles and tactics and/or partnership/program design.   May participate in cross-functional workgroups, teams, committees, and interact with individuals or groups representing diverse backgrounds, interests, and points of view. 

This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required by an incumbent in this job. Some responsibilities, activities, and people who are expected to regularly interact with the incumbent in this job may change or be assigned at any time with or without notice. 

 

Complexity + Problem Solving Skills 

 · Ability to manage multiple complex internal and external relationships, requiring interpretation and adaptation of existing

standards and processes related to account management and/or business development.

· Deep foundational knowledge of related industry and/or market segments within the assigned portfolio of accounts in one or

more of the following partnership areas: public or private enterprises focusing on water and/or sanitation projects/finance

and financial institutions.

· Deep and broad knowledge of account management with proven experience elevating account performance and

appropriately mitigating and/or escalating risks within the assigned accounts.    

 

Key Competencies 

 · Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.  

·  Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on

continuous improvement.  

·  Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the

unique needs of different audiences.  

·  Values Differences – Recognizes the value that different perspectives and cultures bring to an organization. 

·  Nimble Learning – Learns through experimentation when tackling new problems, using both successes and failures as

learning fodder. 

·  Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications.

·  Resourcefulness – Securing and deploying resources effectively and efficiently.

 

Management Responsibility  

· ​​Individual contributor with no subordinates. 

Travel Requirement

·Up to 25% of domestic and international travel.  

Requirements

Required Qualifications & Experience 

 · Bachelor’s degree and/or equivalent relevant work experience.  

· Seven or more years of progressive, front-line experience developing and leading strategic/key accounts in one or more of

the following areas: retail, wholesale, and micro finance, micro, small and medium enterprises, and/or water & sanitation

infrastructure finance/projects.

· Proven track record of expanding accounts and business contracts.

· Proficient (written and verbal) in English. 

Benefits

Salary/Benefits

This position offers country-specific benefits and market-based, competitive salary; as well as periodic review for merit and incentive pay based on organizational and personal achievement.

Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law.  We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply. 

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