Client Services Manager

1 month ago

Bengaluru, India Ozone Entertainments Marketing Full time
Company Description:Ozone Inc - India | Middle East is a global experiential marketing agency specializing in creating exceptional event experiences. With a decade of trust and a reputation as an innovator in the industry, Ozone Inc. blends strategy, creativity, innovation, and technology to curate brand moments that leave a lasting impact. From India to the Middle East, Ozone Inc transcends borders to craft unforgettable memories.

Required Skills:
  • Excellent communication and mediation skills. 
  • Experience in client service from the Event/ Media/ Advertising Industry. 
  • Project and People management skills. 
  • Dynamic presentation skills. 

Roles and Responsibilities:  
  • Respond promptly, professionally, and accurately to client inquiries. 
  • Precisely understand the client's needs and offer suitable solutions. 
  • Prepare plans while ensuring high profitability and up/cross-sell opportunities.
  • Articulate brand requirements and communicate them to the internal teams. 
  • Wear the brand hat and disseminate information internally. 
  • Translate client briefs into specific actionable items for different units within the team.
  • Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
  • Cultivate lasting relationships with customers.
  • Keep track of the competition and revenue lost to competitors. Maintain a feedback loop between the inbound, content, and outbound teams on evolving client needs.
  • Maintain all records and databases in the sales CRM such as customer profiles, etc..

Interested candidates, please send your CV to sangeetha@ozoneentertainments.com.

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