Client Servicing Manager

1 week ago

Bengaluru, India ResearchFox Consulting Full time

Job Summary: The Account Manager (role) will be responsible for managing client relationships, identifying opportunities for growth, and ensuring the successful delivery of market research projects. This role requires a strategic mindset, excellent communication skills, and a strong understanding of market research methodologies. 


Key Responsibilities: 


"People who do not have experience in Enterprise Account Management should not apply. Proven track record in an account management role is a must."


Client Relationship Management 

  • Serve as the main point of contact for assigned clients, building and maintaining strong relationships. 
  • Understand client objectives and challenges to effectively align our services with their needs. 
  • Regularly communicate with clients to provide project updates, address concerns, and solicit feedback. 
  • Monitor project progress and address any issues or delays proactively. 


Client Satisfaction:

  • Conduct regular check-ins and feedback sessions with clients to assess satisfaction and identify areas for improvement.
  • Implement client feedback to enhance service quality and exceed client expectations.
  • Address client concerns promptly and effectively to maintain a high level of satisfaction.


Business Development: 

  • Identify upsell and cross-sell opportunities within existing client accounts. 
  • Work closely with the sales team to develop proposals, presentations, and pitches for prospective clients. 
  • Stay informed about industry trends and competitive landscape to identify new business opportunities. 


Reporting and Documentation: 

  • Maintain accurate records of client interactions, project details, and revenue forecasts. 
  • Ensure compliance with company policies and procedures regarding documentation and reporting. 


Qualifications: 


  • Bachelor's degree in business administration, Marketing, Market Research, or related field. 
  • Proven experience ( 4-6 years) in account management, preferably within the market research industry. 
  • Strong understanding of market research methodologies and techniques. 
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams. 
  • Demonstrated ability to manage multiple clients simultaneously and prioritize tasks effectively. 
  • Proficiency in Microsoft Office suite and project management tools. 
  • Analytical mindset with the ability to translate data into actionable insights. 
  • Results-driven attitude with a focus on achieving targets and delivering exceptional service. 


Join our team and become a key player in driving client success and business growth through innovative market research solutions Apply now by submitting your resume and cover letter outlining your relevant experience and qualifications. 

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