Manager - Account Management/Client Servicing

7 days ago

Bengaluru, Karnataka, India ODN Digital Services Full time

About Us:

ODN (short for 'Open Doors Now') is the leading company in Shop-Now Content-strategies; simplifying E-Commerce with content that sells by providing tailored AI-driven Shop Now Content-services to brands, digital agencies, and marketplaces.

ODN has a wide range of services covering all aspects of content creation crucial for establishing a strong E-Commerce presence.

Established in 2015, ODN has completed over 1000 projects for more than 500 brands and agencies such as Amazon, Flipkart, Reliance Brands, Nykaa, Myntra, ONDC, Tata Cliq, Fossil APAC, United Colors of Benetton, M&S, TTK Prestige, CRED, Noon, Fabindia, Zydus, Hindware, Landmark Group, Babyshop, Centrepoint, Group M, Hogarth.


Roles and Responsibilities:
  • We are looking for a dynamic and enthusiastic individual who radiates vibrancy and energy.
  • The ideal candidate should be highly driven and innovative, with a real passion for fostering strong connections with current and potential customers.
  • Their genuine dedication should shine in their daily interactions, aiming to turn admirers into devoted customers and advocates.
  • Preferred candidates will have experience in a creative agency, especially in overseeing Fashion brand accounts.
  • They must have a deep comprehension of eCommerce dynamics and be skilled at managing creative photoshoots and videos.
  • Paying attention to detail is crucial, particularly in terms of styling, appearances, models, and all other elements vital for delivering outstanding creative services.

Customer Delight:
  • Establish and nurture strong client relationships.
  • Act as the Single Point of Contact (SPOC) for client inquiries and issues, taking full responsibility for projects from start to finish.
  • Proactively engage with clients to understand their ongoing requirements and offer advice on strategies to boost business impact.
  • Strive for customer satisfaction by consistently delivering exceptional results. Identify opportunities for upselling our services to existing clients.
  • Create pitches and conduct presentations to clients to secure agreements.
  • Meet upselling goals and play a vital role in driving revenue growth.

Project Understanding:
  • Develop a deep understanding of client projects and goals.
  • Should be able to interpret clear briefs and translate them into a format understandable for the delivery team to ensure smooth execution and collaborate with internal teams to ensure project success.
  • Provide clients with insights and updates on project advancement.
  • Gather continuous feedback from the client, addressing and acting on areas of concern to ensure upcoming projects are completed with high quality and within deadlines.

Process Understanding:
  • Have a thorough understanding of internal processes.
  • Ensure adherence to established processes and workflows.
  • Identify areas for process enhancement and possess strong research skills to stay updated on industry trends and client sectors.
  • Leverage research to improve client interactions and recognize growth possibilities.

Background in Fashion is essential

  • Preferably MBA in Business Administration or related field.

Experience:
  • A minimum of 7 years of experience in Account Management within fashion brands is necessary.

Communication Skills:
  • Exceptional verbal and written communication abilities.
  • Ability to communicate complex ideas clearly and succinctly.

Analytical Skills:
  • Strong analytical skills are essential for interpreting data and making informed decisions.

Proficiency in Excel/Google Sheets, including lookup and pivot tables, is required.

  • Utilize data to spot trends, opportunities, and challenges.

Problem-Solving Skills:
  • Demonstrated ability to analyze problems and devise effective solutions.
  • Think critically and creatively to tackle client and internal issues.

Work under Pressure:
  • Capable of performing well in high-pressure situations.
  • Efficiently manage multiple tasks and deadlines.
  • A positive and proactive attitude is essential.
If you possess these qualities and are prepared to tackle the challenge, we welcome you to join our team and contribute to our ongoing success.

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