Head - Customer Experience Solutions

1 week ago

Chennai, India Saaki Argus & Averil Consulting Full time

Job Title: Head of Customer Experience Solution Architect


Location: Chennai / Bangalore / Mumbai


Company Overview: Our client is a dynamic and forward-thinking organization committed to revolutionizing customer experiences across various industries. With a focus on innovation and excellence, we strive to deliver end-to-end CX solutions that drive business growth and exceed client expectations.


Position Overview: We are seeking a visionary leader to fill the role of Head of Customer Experience Solution Architect. The ideal candidate will possess extensive experience and domain expertise in customer experience transformation across multiple industries. This role will be responsible for establishing and leading the Customer Experience solutioning practice, leveraging our consulting and technology assets to create innovative, competitive, and deliverable solutions.


Responsibilities:

  • Lead the end-to-end solutioning process, from client requirements mapping to operating models, technology integration, transition, transformation, and costing.


  • Develop and implement a strategic solutions strategy, leveraging the best of capabilities and resources to design winning solutions.


  • Collaborate closely with industry groups, business partners, domain SMEs, and internal stakeholders to ensure alignment and integration of solutions across the organization.


  • Design and present innovative, disruptive CX technologies and solutions that drive transformative business outcomes for clients.


  • Serve as the CX domain SME, providing expertise across omnichannel and digital/cognitive technologies, including IVR, SMS, email, chat, voice, AI, sentiment analytics, and more.


  • Act as the primary advisor on industry-specific solutions and transformation, going beyond traditional contact/customer centers to address client needs in areas such as subscriber management, reservations, trade desk, etc.


  • Develop and maintain solution models for costing, pricing, and delivery management reviews, ensuring alignment with client requirements and business objectives.


  • Prepare and present client-facing materials, including RFX responses, process flows, presentations, demonstrations, etc., to effectively communicate solution value propositions.


  • Provide guidance on regulatory and compliance requirements within the solution, ensuring adherence to industry standards and best practices.


  • Utilize financial acumen to design value propositions, service levels, business outcomes, and business cases that meet client requirements and drive business growth.


  • Understand prospective client's CX and business requirements to serve as a trusted advisor on their business transformation journey.


Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, Engineering, or related field. Master's degree preferred.


  • Extensive experience of over a decade in senior-level solution architect role, with a focus on customer experience transformation.


  • Proven track record of success in solutioning and winning large, complex, and industry-specific CX BPO deals.


  • Entrepreneurial mindset with a passion for building next-generation CX operations services businesses and creating disruptive offerings.


  • Strong leadership and communication skills, with the ability to inspire and influence cross-functional teams and senior stakeholders.


  • Exceptional analytical and problem-solving skills, with a strategic mindset and a focus on driving results.


  • Experience with CX technologies, omnichannel solutions, AI, sentiment analytics, and other relevant tools and platforms.


  • Head - Customer Experience Solutions

    2 weeks ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    Job Title: Head of Customer Experience Solution Architect Location: Chennai / Bangalore / Mumbai Company Overview: Our client is a dynamic and forward-thinking organization committed to revolutionizing customer experiences across various industries. With a focus on innovation and excellence, we strive to deliver end-to-end CX solutions that drive business...

  • Head Marketing Communication

    4 weeks ago

    chennai, India TVS Supply Chain Solutions Full time

    Role & Responsibilities To design and deliver the marketing & communication strategy. To sustain and grow brand equity amongst clients, within the company, industry and the media. Drive a culture shift of customer centricity in the organisation – across all divisions. Increase customer satisfaction through timely & quality closure of open items and...

  • Head Marketing Communication

    1 month ago

    Chennai, India TVS Supply Chain Solutions Full time

    Role & ResponsibilitiesTo design and deliver the marketing & communication strategy. To sustain and grow brand equity amongst clients, within the company, industry and the media. Drive a culture shift of customer centricity in the organisation – across all divisions.Increase customer satisfaction through timely & quality closure of open items and...

  • Head Marketing Communication

    1 month ago

    Chennai, India TVS Supply Chain Solutions Full time

    Role & ResponsibilitiesTo design and deliver the marketing & communication strategy. To sustain and grow brand equity amongst clients, within the company, industry and the media. Drive a culture shift of customer centricity in the organisation – across all divisions.Increase customer satisfaction through timely & quality closure of open items and...

  • Competency Head

    3 weeks ago

    Chennai, India Anvaya Info Solutions Pvt. Ltd Full time

    *CompetencyHead*WorkLocation: BangaloreChennaiWorking ModeHybrid Experience: 18YearsJobDescriptionThisrole of Competency Head is responsible for heading the specificcompetency within the Media & Communication nonUS regionbusiness unit and is accountable for managing the endtoendresponsibilities in building managing enhancing and fulfillingskills in line with...

  • Head - Solution Architect

    2 weeks ago

    Chennai, India Royal Enfield Full time

    Job PurposeThe Head-Solution Architect will partner with stakeholders across the organization to understand business requirements and to design how the various modules of the digital solution will interact with one another and with existing systems. The incumbent will design, architect and map the scope of migration and modernization of platforms.Key...

  • Head - Solution Architect

    2 weeks ago

    Chennai, India Royal Enfield Full time

    Job PurposeThe Head-Solution Architect will partner with stakeholders across the organization to understand business requirements and to design how the various modules of the digital solution will interact with one another and with existing systems. The incumbent will design, architect and map the scope of migration and modernization of platforms.Key...

  • Head - Solution Architect

    2 weeks ago

    chennai, India Royal Enfield Full time

    Job Purpose The Head-Solution Architect will partner with stakeholders across the organization to understand business requirements and to design how the various modules of the digital solution will interact with one another and with existing systems. The incumbent will design, architect and map the scope of migration and modernization of platforms. Key...

  • Head - Solution Architect

    2 weeks ago

    Chennai, India Royal Enfield Full time

    Job PurposeThe Head-Solution Architect will partner with stakeholders across the organization to understand business requirements and to design how the various modules of the digital solution will interact with one another and with existing systems. The incumbent will design, architect and map the scope of migration and modernization of platforms.Key...

  • Customer Service Head

    3 days ago

    chennai, India RGF Professional Recruitment Full time

    Company Overview We are hiring for one of the leading company who are manufacturer of high-quality rubber components based out in Madurai , Tamil Nadu location. Job Description The Customer Service Head will be responsible for managing all customer service activities related to order and schedule processing, ensuring effective...

  • Head Of Product

    1 month ago

    Chennai, India Intellect Design Arena Ltd Full time

    Suitable candidates shall be notified at the earliest Leadership Role Grade-SVP Location-Chenna i Reporting-Business Head Job Title -Senior Vice President & Post Sales Head Role Post Sales Head Qualification B.E. / M.B.A. / Equivalent Purpose of role The Head of Post Sales is a senior leadership position reporting into the Business Head – Core...

  • Wanted Tellecaller Fresher and Experience

    2 weeks ago

    Chennai, India WANTED TELLECALLER FRESHERS AND EXPERIENCE Full time

    Manage large amounts of incoming phone calls Generate sales leads Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer...

  • Marketing Head

    2 months ago

    chennai, India TRS Staffing Solutions Full time

    Job Title:  Marketing Head Location: ChennaiJob Type: Permanent Job Details An Excellent opportunity to work for one of the World’s most admired Licensor organization based in India. Job Description : Overall owner of the Brand, Product positioning, branding strategy, Digital Marketing and Go-To-Market Strategy. As a head of marketing, you will...

  • Head - Transport Solutions (Location: Chennai)

    2 weeks ago

    Chennai, Tamil Nadu, India TVS Supply Chain Solutions Full time

    Roles & Responsibilities (Location - Chennai)Design technical solutions and costing proposals as per need of customer to run the transport operations in an efficient and structured manner. To solutions strategy focused upon improving the quality of service, automation & solutions delivered to its clientele across sectors and geographies.Responsible for...

  • Head of Product Management

    4 weeks ago

    Chennai, India Intellect Design Arena Ltd Full time

    Suitable candidates shall be notified at the earliestLeadership RoleGrade-SVPLocation-ChennaiReporting-Business HeadJob Title -Senior Vice President & Post Sales HeadRole Post Sales HeadQualification B.E. / M.B.A. / EquivalentPurpose of roleThe Head of Post Sales is a senior leadership position reporting into the Business Head – Core Banking. This role...

  • Head of Product Management

    2 months ago

    Chennai, India Intellect Design Arena Ltd Full time

    Suitable candidates shall be notified at the earliestLeadership RoleGrade-SVPLocation-ChennaiReporting-Business HeadJob Title -Senior Vice President & Post Sales HeadRole Post Sales HeadQualification B.E. / M.B.A. / EquivalentPurpose of roleThe Head of Post Sales is a senior leadership position reporting into the Business Head – Core Banking. This role...

  • Technical Head

    4 weeks ago

    Chennai, Tamil Nadu, India Spectrum Consulting Full time

    Job Description : Technical HeadSummary : The Technical Head is a pivotal and influential position that requires a robust technical background in pricing software solutions like PriceFX, along with a deep commitment to team development, client engagement, and solutioning. The ideal candidate will lead the technical direction of PriceFX projects, from initial...

  • Technical Head

    1 month ago

    Chennai, Tamil Nadu, India Spectrum Consulting Full time

    Job Description : Technical HeadSummary : The Technical Head is a pivotal and influential position that requires a robust technical background in pricing software solutions like PriceFX, along with a deep commitment to team development, client engagement, and solutioning. The ideal candidate will lead the technical direction of PriceFX projects, from initial...

  • Technical Head

    4 weeks ago

    Chennai, India Spectrum Consulting Full time

    Job Description : Technical HeadSummary : The Technical Head is a pivotal and influential position that requires a robust technical background in pricing software solutions like PriceFX, along with a deep commitment to team development, client engagement, and solutioning. The ideal candidate will lead the technical direction of PriceFX projects, from initial...

  • Technical Head

    1 month ago

    Chennai, India Spectrum Consulting Full time

    Job Description : Technical HeadSummary : The Technical Head is a pivotal and influential position that requires a robust technical background in pricing software solutions like PriceFX, along with a deep commitment to team development, client engagement, and solutioning. The ideal candidate will lead the technical direction of PriceFX projects, from initial...