Customer Care Executive

1 month ago

Hyderabad, India Tricolour Manpower Solutions Full time

Role : Customer Care Executive

Location : Hyderabad


Job Responsibilities


  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • They are responsible for taking or cancelling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customers requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery


Requirements


  • A first degree in Business, Marketing, or any other related discipline
  • Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
  • Ability to effectively work with a team
  • Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
  • Possession of interpersonal skills to be able to relate cordially with different classes of people
  • Ability to handle stress well
  • Ability to listen and pay attention to details
  • Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
  • Possess a pleasant and clear speaking voice, coupled with a fluency in English
  • Possess a fair knowledge on how to use the computer system and its basic application
  • Ability to be thorough and extremely analytical
  • Possess flexibility and ability to effectively perform multiple functions at a time
  • Ability to work under pressure and still meet up with deadlines without making errors
  • Possess excellent telephone etiquette


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