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Customer Care Executives

9 months ago

Hyderabad, India Yashoda Hospitals Full time

Customer Care Executives / Senior Executives – Doctors (BDS/Physios/BHMS) & Medical Personnel or MHA’s

Responsibilities:

Noting Patient Arrival Details – Taking Prior Appointments with the Specialists for the Date of Arrival Co-ordinating their Medical Evaluation, Treatment Plan and ensuring adherence to the given Estimate Consulting with the Treating Specialists and their team for change of treatment and additional procedures and informing Corporate and respective Managers Co-ordinating with the Billing team in collecting the Estimate amount & GOP’s (credit billing) and convincing duly the patient on extra charges for additional procedures and change of treatment plans Patients and their attendants Care & Complaints: Issues like Food, SIM Cards (Telephone & Communication), Translators, Guest House, Hotels, Forex & petty necessities. FRRO Co-ordination with the Customer Care executives, Translator co-ordination and their attendance regulation in conjunction with respective managers Cross Selling of Health Packages, Consultations & minor procedures to Patient’s Attendants. Co-ordination with Customer Care executives for City Tour & tourism, shopping, Change of ticket and departure formalities Discharge Summaries & “DAILY CLINICAL UPDATE” reporting & Final Bill copies to be mailed to the Corporate as & when and on a daily basis