Customer Care Executive
7 months ago
Customer Care Executive
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Generate Sales lead
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills:
- Previous experience in a customer support role
- Track record of over-achieving a
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Must be fluent in English, Telugu, Hindi
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Work Schedule: (6 days in a week) (10:00am - 7:00pm)
- CTC - 2 - 5 LPA
- Experience - 2 - 4 Yrs
**Salary**: ₹200,000.00 - ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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