Customer Care Executive
2 weeks ago
Company: RED.HEALTH
Location: Hyderabad
About RED.HEALTH: RED.HEALTH is a leading provider of private ambulance services,
catering to hospitals and corporate companies. We are dedicated to ensuring prompt,
efficient, and compassionate emergency medical care to our clients.
Position Overview: We are seeking a highly motivated and customer-oriented individual to
join our team as a Customer Care Executive. The Customer Care Executive will be
responsible for providing exceptional customer service to our clients, handling inquiries,
resolving complaints, and ensuring overall customer satisfaction.
**Responsibilities**:
- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide information about our ambulance services, including rates, availability, and
service areas.
- Assist customers with booking ambulance services and scheduling appointments.
- Coordinate with dispatchers and ambulance crews to ensure timely response to
customer requests.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their needs have been met and address any
additional concerns.
- Collaborate with other departments to improve customer service processes and
procedures.
**Requirements**:
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency in Microsoft Office and customer service software.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Empathy and compassion for individuals in distress.
**Benefits**:
- Competitive salary
- Health insurance
- Paid time off
- Opportunities for career advancement
- Training and development programs
Pay: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
- Telugu (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 6301357067
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