City Operations Head

3 months ago

Bengaluru, India 2070Health Full time

About 2070 Health

W Health has set up India’s first healthcare- focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech and BabyMD.

About the Stealth Company

We at 2070Health are building India's leading infusion business, focused on delivering best-in-class outcomes, exceptional patient experiences, expanded access, and curated ancillary services through daycare centres. We are seeking a City Operations Head for this venture, who will be responsible for launching new clinics/ daycare centres, managing operations, and maintaining relations.

Responsibilities

Clinics/ Daycare centres set-up and Launch

  • Lead the planning, execution and successful launch of new clinics/ day care centres
  • Manage all aspects of centre readiness, including infrastructure, design equipment, staffing, and supplies.

Operations Management:

  • Lead clinic operations, ensuring efficient processes, optimal resource use, and financial oversight.
  • Implement and monitor SOPs to maintain high standards of care, safety and service delivery.

Doctor Relationship Management:

  • Build and maintain strong relationships with doctors and healthcare professionals/ providers
  • Ensure effective communication and coordination with medical teams to support patient care and clinic growth.

Patient Experience and Journey Management:

  • Ensure a superior patient experience by overseeing all aspects of the patient journey
  • Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care.

Requirements

  • 7-10 years of experience in hospital management, healthcare operations, or a related field.
  • Preferred: someone who has set-up or managed healthcare facilities/ clinics and has in-depth knowledge about clinical operations
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with healthcare providers.
  • Strategic thinking and problem-solving skills.
  • Experience in driving digital initiatives and managing revenue targets.

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