Head of last miles Delivery operations
4 weeks ago
General Description
Years of Experience- 10 +
As the Head of Last Mile Delivery Operations, you will lead and manage the delivery-related operations across the City, ensuring exceptional service and efficiency. Your performance will be measured by key metrics including customer satisfaction, turnaround time, MIS reporting, and last-mile logistics costs.
Key Responsibilities:- Oversee Citywide Last Mile Deliveries: Manage and optimize last mile delivery operations across all cities.
- Enhance Customer Experience: Drive initiatives to improve customer satisfaction and delivery experience.
- Strategic Planning: Plan and manage headcount and infrastructure to meet operational demands effectively.
- Mentor Delivery Centre Managers: Provide leadership and support to Delivery Centre Managers to ensure smooth operations.
- Cross-Functional Collaboration: Work closely with Finance, Customer Service, and the Head Office to ensure seamless operations.
- Project Management: Lead and participate in project teams to plan and implement new initiatives at Delivery Centres.
- Operational Expertise: Extensive experience in high-volume operational setups, ideally within consumer-focused businesses such as eCommerce, FMCG, or Logistics.
- Team Management: Proven ability to manage and lead geographically dispersed teams.
- Communication & Reporting: Strong skills in management, communication, and reporting.
- Problem-Solving: Excellent problem-solving skills with the ability to handle stressful and complex situations.
- Leadership: Demonstrated leadership and team management capabilities.
- Customer Focus: Dedicated to creating and executing a world-class delivery experience and advocating for customer-centric approaches within teams.
- Tech- Fluent in Word Excel and Powerpoint. Desirable to have experience in CHat GPT and Canva
- Language- Must be fluent in Kannada, Hindi and english both written and oral communication.
People from EV Last mile delivery company Like Euler, Magenta etc desirable but must have last mile delivery operations experience on vendor side for ICE engine vehicle like tata ace and Mahindra bolero based delivery operation
Joining Time- Immediate Joiners preferred
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