Last-mile delivery leader

2 weeks ago

Bengaluru, India Decathlon Full time

Mission

Carrier Management: Identify, engage, and oversee local delivery carriers, conducting regular market studies and annual reviews. Manage tenders and sourcing activities to ensure efficiency and cost improvements.

Performance Oversight: Represent carriers' performance, monitor global performance on a daily/weekly/monthly basis, and conduct regular key account manager meetings to review performance and implement continuous improvements.

Market Analysis: Stay abreast of last mile delivery market trends and developments. Utilize insights to benchmark and optimize delivery methods, while introducing new services and options.

Collaborative Initiatives: Collaborate closely with internal teams (logistics, customer service, and retail) to drive continuous improvements in customer experience, costs, and processes.

Negotiations: Negotiate with external carriers to secure favorable conditions and SLAs. Drive negotiations for new prices and conditions, always striving for competitive advantage.

Sustainable Practices: Ensure optimal routes for deliveries, minimizing CO2 per order. Develop and adapt transportation analyses based on market adjustments. Search for innovative last mile and delivery methods.

Strategic Development: Work with city and digital sports leaders to create the commercial delivery policy. Understand the city needs and provide the required growth.

Performance Monitoring: Provide ongoing support to Ecommerce Operations Leaders, ensuring tools and dashboards are available for carriers' performance follow-up.

Key Account Management: Act as the key contact for carrier account managers, reviewing monthly performance and monitoring invoice compliance with contracts.

Profile

You are a passionate sportsperson. You have at least 4 years of experience in the logistics industry, specific to the Last Mile. You are analytically strong, data-driven and able to perform analyses to identify opportunities and take proactive measures to ensure the better customer experience You have good communication and negotiation skills to work cross-functionally and manage multiple parties’ expectations, build relationships, persuade, and influence key partners You have excellent problem-solving skills and out of the box thinker

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