Team Lead-Processing

4 weeks ago

Pune, India Mphasis Full time

Assistant Manager /Team Lead – Processing /Pre-Underwriting

Position Overview:

The candidate will work closely with the respective Manager to ensure their staff is trained and meeting their daily goals for productivity and quality and adherence to departmental procedures/policies. The AM will be responsible for having one–on-one mentoring sessions with the team members to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Essential Job Functions:

• Provide leadership to a team of 8-15 team members through coaching each direct report to achieve their optimum performance

• Ensure all loans are worked appropriately, within required SLA timeframes and documented properly

• Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed.

• Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirements

• Organize work flow to achieve SLA timeframes and commitments to our Client

• Manage work schedules, overtime and labor cost to achieve departmental budget plan

 Function as a SME and lend assistance for questions and scenarios

 Ensure trends are provided to Operations Manager for implementation of job aids, training tool updates, etc.

 Maintain current knowledge of client scope requirements and processes

 Assist in resolving processing issues or customer escalations as they arise

 Address personnel issues with guidance from Unit Leader and Human Excellence team

Requirements:

 Proficient in automated underwriting tools 

 2-3 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with Supervisory responsibilities over a residential production team within the past year

 Current working knowledge of FNMA/FHLMC guidelines

 Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills

 Ability to work in a flexible and production oriented environment

 Must be able to promote and foster a positive work environment

 Must be able to work in a high stress environment while delivering a high-level of customer service

 Must be willing and able to work as part of a team

 Good computer skills/knowledge-paperless environment

 Candidates must be available to work U.S. business hours

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