Team Lead

1 month ago

Pune, India Truww Full time

Company Profile:
At Truww, we are building the world‘s most trusted & customer-centric home interiors brand.
By organizing an otherwise unorganized home interiors industry, which includes designers,
carpenters, installers, etc. we deliver a delightful and hassle-free experience to new
homeowners, with highly predictable costs, timelines, and quality. Thanks to our
tech-empowered teams, who are committed to delivering efficiency at every step. Today,
Truww operates from Bangalore and is aggressively planning to expand to other cities as
well.

Position Overview:
We are seeking an experienced and dynamic Operations Lead to join our team. As the
Operations Lead, you will play a crucial role in overseeing the successful execution of
residential interior design projects. Your primary responsibilities will include managing a team
of Project Managers and Site Supervisors, ensuring project timelines are met, and
guaranteeing an outstanding customer experience.
Key Responsibilities:
Team Leadership:
● Lead and manage a team of Project Managers and Site Supervisors.
● Provide guidance, support, and mentorship to ensure high performance and
professional growth.
Project Management:
● Oversee the end-to-end execution of residential interior design projects.
● Collaborate with the design team, warehouse, sourcing, and production teams to
ensure seamless project flow.
● Conduct regular project reviews to identify and address any issues or delays.
Coordination and Communication:
● Foster effective communication and collaboration between different teams involved in
the project life cycle.
● Act as a liaison between the project team and other departments to streamline
processes and resolve issues promptly.
Timely Delivery:

● Develop and implement strategies to achieve on-time project handovers.
● Proactively identify potential delays and implement corrective actions to maintain
project timelines.
Quality Assurance:
● Ensure adherence to quality standards in project execution.
● Implement quality control measures to deliver impeccable design solutions to our
clients.
Customer Experience:
● Prioritize and enhance the overall customer experience throughout the project life
cycle.
● Address customer concerns promptly and implement improvements based on
feedback.
Qualifications:
● Bachelor‘s degree in Business, Operations Management, or a related field.
● Proven experience in project management, preferably in the residential interior
design or construction industry.
● Strong leadership and team management skills.
● Excellent communication and interpersonal abilities.
● Problem-solving mindset and ability to thrive in a fast-paced environment.
● Knowledge of interior design processes and materials is a plus.

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