Communication - Technical Support with German

3 months ago


Mumbai, India SmartRecruitments Full time
Project:Youwill be supporting customers of an American multinationaltechnology company that specializes in business communicationsparticularly unified communications (UC) contact centers (CC) andrelatedservices.
Responsibilities:
  • Processsupport requests;
  • Analyze systemlogs;
  • Remotetroubleshooting;
  • Consistently achieve clientKPIs;
  • Utilize and actively participate in theimprovement in the existing client KnowledgeDatabase;
  • Provide high level of technicalguidance and assistance in problemsolving.

Requirements:
  • Fluencyin German (must be at least C1)
  • Communicativelevel of English (at leastB2)

WhatWe Offer:
  • Base salaryof 4000 BGN gross per month
  • Fully paid initialtraining and onboarding.
  • Work in SofiaBulgaria
  • 3 months from the office after thathybrid
  • Assistance with accommodation and travelexpenses if you need to relocate.
  • Excitingcareer growth opportunities within thecompany.
  • Supportive and collaborative teamenvironment.
  • Professional Development andCareer Navigation programs to plan your careerpath.
  • Participate in health and wellbeinginitiatives.
  • And muchmore

Relocationpackage:
  • Free stayfor 2 weeks in a hotel
  • Reimbursement of travelexpenses at the amount of up to 490 BGN after 6 months from yourstart date in the company
  • The candidate canreceive an advance in salary of up to 1056 BGN net (to pay for therent)
  • Relocation specialist available to helpwith finding accommodation open a bank accountetc

german,customersupport,communication,customer service,english,technicalsupport,troubleshooting



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