Current jobs related to Infrastructure Support Engineer - Noida - Infogain

  • Infrastructure Support Engineer

    2 months ago

    Noida, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills Infrastructure Support, VMWare, Infrastructure Support, System Administrator, AD DC DHCP DNS, Infrastructure Support L1, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: July 30, Share on Linkedin Share on...

  • Senior Infrastructure Engineer

    1 week ago

    noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Tips: Oroprise Solutions, a 10-year-old IT company ( www.oroprise.com ) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess...

  • Cloud Infrastructure Engineer

    3 weeks ago

    Noida, India Stefanini Full time

    Job Description Details: Job Description for Azure Cloud L3 Position Overview The Azure Cloud L3 position involves advanced-level responsibilities to manage, maintain, and optimize Azure cloud infrastructures. The job focuses on implementing cutting-edge solutions, ensuring robust security protocols, and enhancing performance. This role demands...

  • Azure Infrastructure Support

    4 weeks ago

    Noida, India Proso.ai Full time

    Duties and Responsibilities:Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented.Assist with the realization and specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).Assist with the implementation of security technologies (deskside, network, servers)Draft, publish, and/or review...

  • Azure Infrastructure Support

    4 weeks ago

    Noida, India Proso.ai Full time

    Duties and Responsibilities:Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented.Assist with the realization and specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).Assist with the implementation of security technologies (deskside, network, servers)Draft, publish, and/or review...

  • Azure Infrastructure Support

    4 weeks ago

    Noida, India Proso.ai Full time

    Duties and Responsibilities: Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented. Assist with the realization and specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services). Assist with the implementation of security technologies (deskside, network, servers) Draft, publish, and/or...

  • Azure Infrastructure Support

    1 week ago

    noida, India Proso.ai Full time

    Duties and Responsibilities:Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented.Assist with the realization and specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).Assist with the implementation of security technologies (deskside, network, servers)Draft, publish, and/or review...

  • Planning Engineer

    2 weeks ago

    Noida, India RSB Infrastructure Pvt Ltd. Full time

    Company DescriptionRSB Infrastructure Pvt Ltd (formerly known as RSB Infrastructure Ltd) is a civil engineering company established in 1999. The company specializes in construction projects including high-rise buildings, institutional buildings, data centers, industrial projects, and infrastructure projects.Role DescriptionThis is a full-time on-site role...

  • Senior Cloud

    3 weeks ago

    Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Oroprise Solutions, a 10-year-old IT company ( ) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical...

  • Senior Cloud

    7 days ago

    Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Tips: Oroprise Solutions, a 10-year-old IT company ( ) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical...

  • Planning Engineer

    1 week ago

    noida, India RSB Infrastructure Pvt Ltd. Full time

    Company DescriptionRSB Infrastructure Pvt Ltd (formerly known as RSB Infrastructure Ltd) is a civil engineering company established in 1999. The company specializes in construction projects including high-rise buildings, institutional buildings, data centers, industrial projects, and infrastructure projects. Role DescriptionThis is a full-time on-site role...

  • Planning Engineer

    2 weeks ago

    Noida, India RSB Infrastructure Pvt Ltd. Full time

    Company DescriptionRSB Infrastructure Pvt Ltd (formerly known as RSB Infrastructure Ltd) is a civil engineering company established in 1999. The company specializes in construction projects including high-rise buildings, institutional buildings, data centers, industrial projects, and infrastructure projects. Role DescriptionThis is a full-time on-site role...

  • Planning Engineer

    6 days ago

    noida, India RSB Infrastructure Pvt Ltd. Full time

    Company Description RSB Infrastructure Pvt Ltd (formerly known as RSB Infrastructure Ltd) is a civil engineering company established in 1999. The company specializes in construction projects including high-rise buildings, institutional buildings, data centers, industrial projects, and infrastructure projects. Role Description This is a full-time on-site...

  • Planning Engineer

    2 weeks ago

    Noida, India RSB Infrastructure Pvt Ltd. Full time

    Company DescriptionRSB Infrastructure Pvt Ltd (formerly known as RSB Infrastructure Ltd) is a civil engineering company established in 1999. The company specializes in construction projects including high-rise buildings, institutional buildings, data centers, industrial projects, and infrastructure projects. Role DescriptionThis is a full-time on-site role...

  • Planning Engineer

    2 weeks ago

    Noida, India RSB Infrastructure Pvt Ltd. Full time

    Company Description RSB Infrastructure Pvt Ltd (formerly known as RSB Infrastructure Ltd) is a civil engineering company established in 1999. The company specializes in construction projects including high-rise buildings, institutional buildings, data centers, industrial projects, and infrastructure projects. Role Description This is a full-time on-site...

  • Senior Cloud

    4 weeks ago

    Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Oroprise Solutions, a 10-year-old IT company ( ) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical...

  • Vice President, Infrastructure Engineering

    23 hours ago

    Noida, India Fiserv Full time

    Job Title - Vice President, Infrastructure EngineeringLocation - Noida OR PuneExperience - 20+ YearsWhat does a great “ Infrastructure Engineering Leader ” do in Fiserv?As Vice President, Infrastructure Engineering, Fiserv Technology Services, the role works closely with CTO/portfolio leaders and CIO teams for various infrastructure products and...

  • Senior Cloud

    4 weeks ago

    Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Oroprise Solutions, a 10-year-old IT company ( ) is in the process of adding resource capacity to support its long-term client in Europe.We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical...

  • Senior Cloud

    4 weeks ago

    Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Tips: Oroprise Solutions, a 10-year-old IT company ( ) is in the process of adding resource capacity to support its long-term client in Europe.We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical...

  • Senior Cloud

    4 weeks ago

    Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Oroprise Solutions, a 10-year-old IT company (www.oroprise.com) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced...

Infrastructure Support Engineer

3 months ago

Noida, India Infogain Full time

Infrastructure Support Engineer (Associate) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India

Posted on: June 28, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

Responsibilities: Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLA s in the ticketing system. Provides telephone support to end-users on hardware, XStore , ORPOS software and other store system related issues. Tracks, takes ownership of issues, Resolves issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned. Works with Level 3 and other escalation points to resolve technical issues. Provides Remote Access Support through various VPN connections. Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging. Follows up with existing tickets/inquiries, as appropriate. Accurately classifies and records details of inquiries into a web-based ticketing system. Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.

Must Have:

· Strong team player Excellent written and verbal communication skills.

· The ability to learn quickly and independently.

· Be passionate about helping people and resolving issues.

· Initiative to use available solution articles and resources to solve problems and take ownership of ticketed issues.

· Must be self-directed at troubleshooting issues; understand documented service levels and know when/who to escalate an issue to the next level of support.

· Strong interpersonal skills are required. Ability to understand that user s needs are just as important as uncovering the technical solution.

· Strong attention to detail, organizational skills and ability to follow-through.

Required Skills:

· Minimum of 3 years’ experience in a customer/user support role.

· Troubleshooting skills required.

· Strong interpersonal communication and customer service skills

· Ability to quickly learn business applications and apply this knowledge to assist end users.

· Proficient in Windows 7 and use of the Internet.

· Must have the ability to multi-task and work well in a fast-paced team environment.

· Must have strong analytical and problem-solving skills.

· Ability to maintain a friendly, upbeat and positive attitude.

Good to Have :

· Minimum 2 years knowledge of Retail POS systems on Micros Xstore , at least version 7 of Xstore. Knowledge in SQL server or and database s Knowledge of Xstore functionality and structure Strong customer service, verbal and written communication skills required.

EXPERIENCE

2-3 Years

SKILLS

Primary Skill: Infrastructure Support Sub Skill(s): AD DC DHCP DNS, Infrastructure Support L1 Additional Skill(s): VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.