Senior Cloud

2 days ago

Noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time
Tips: Oroprise Solutions, a 10-year-old IT company ( ) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical knowledge, excellent problem-solving skills, and a proactive approach to managing and supporting clients’ infrastructure as well as providing expert guidance and support to other team members. This role requires a strong commitment to providing exceptional service and support to our long-term client and ensuring the smooth operation of the IT systems. Responsibilities Technical Support and Troubleshooting: Provide expert-level support for Windows operating systems, VMware environments, Veeam Backup solutions, and Citrix infrastructure. Diagnose and resolve complex technical issues, ensuring minimal disruption to end-users. Serve as an escalation point for junior engineers and assist in resolving advanced technical problems. Infrastructure Management: Oversee the deployment, configuration, and maintenance of Windows servers, VMware clusters, and Citrix environments. Manage and optimize Veeam Backup and replication processes to ensure data integrity and availability. Monitor system performance, identify potential issues, and implement solutions to improve reliability and efficiency. Project Management: Lead in IT projects of various types including system upgrades, migrations, and implementations. Collaborate with cross-functional teams to ensure successful project delivery within scope, time Document project plans, technical procedures, and change management processes. Security and Compliance: Ensure compliance with organizational policies, industry standards, and regulatory requirements. Implement and maintain security measures to protect IT infrastructure and sensitive data. Conduct regular audits and assessments to identify vulnerabilities and apply necessary updates and patches. Training and Mentorship: Provide training and mentorship to junior service desk engineers, fostering their professional growth. Develop and deliver training sessions on new technologies and best practices. Create and maintain comprehensive documentation for technical procedures and troubleshooting guides. Customer Service: Deliver exceptional customer service by effectively communicating with clients and stakeholders. Ensure timely resolution of support requests and maintain a high level of user satisfaction. Gather feedback from users to continuously improve service desk operations and processes. Expertise: The candidate is expected to have advanced knowledge in the following areas: o

HPE servers and storage solutions o

VMWare/Hyper-V virtualization o

Veeam backup solution o

Firewall (Fortinet) o

HPE/Aruba networking (switches, access points,…) o

Microsoft Azure (IaaS, PaaS, AVD) o

Microsoft Windows Server (incl. AD, DNS, DHCP, DFS,…) o

Microsoft 365 – Defender - Intune o

Citrix XenApp/XenDesktop/PVS Qualifications Education: Bachelor’s degree in information technology, Computer Science, or a related field preferred. Relevant certifications such as Microsoft Certified Systems Engineer (MCSE), VMware Certified Professional (VCP), Citrix Certified Professional (CCP), and Veeam Certified Engineer (VMCE) are highly desirable. Experience: Minimum 10 years of hands-on experience in IT service desk or technical support roles. Extensive experience with Windows Server and Desktop operating systems. Proven expertise in managing and troubleshooting VMware environments. In-depth knowledge of Veeam Backup and replication solutions. Strong experience with Citrix virtualization technologies. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proven ability to manage multiple tasks and prioritize effectively. Attention to detail and a commitment to delivering high-quality work in a time-bound manner.

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