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Manager-Cust. Care,
4 months ago
Company:
Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesAssist / guide distributors in Service & Parts Operations Implement policies and procedures in dealership networ Assist distributors in concern resolution. Ensure to achieve TAT, CSI, DSS & CAPs Targets Channel capability building. Achieve Spare Parts & Lubricants revenue targets Implement warranty policy and monitor warranty cost per Tractor Ensure campaign activities are completed in time. Audit dealerships for processes and Warranty claims Ensure timely product feedback from dealers Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc. Help distributors grow business through Service Marketing activities. Visit fleet operators along with Distributor to instill confidence in our products and services.Experience12-15 years.Industry PreferredQualificationsBEGeneral RequirementsExposure to dealerships systems and processes with experience in implementing dealership and CSI processes. Experience in handling dealers and customers. Sound technical knowledge with analytical skills Experience in warranty system Exposure to Parts inventory management Business acumen