Email and chat support executive

5 months ago


Chennai, India Thanisha Jobs Full time



Job Overview

Email And Chat Support Executive position available at Thanisha Jobs for candidates with min. 2 years of experience in international non- voice process or ar calling in Chennai. This is a full-time role.


Qualifications and Skills

  • Customer service
  • Communication skills
  • Problem-solving
  • Attention to detail
  • Time management
  • Technical proficiency
  • Empathy
  • Multi-tasking


Roles and Responsibilities

  • Respond to customer inquiries via email and chat in a timely and professional manner.
  • Resolve customer issues and complaints with patience and empathy.
  • Provide accurate information about products or services to customers.
  • Identify and escalate priority issues as needed.
  • Document all interactions with customers accurately.
  • Maintain a high level of customer satisfaction through excellent service.
  • Collaborate with team members to improve overall customer experience.



Benifits:

Night shift

Cab provided Within 15kms


Salary:

Upto - 30 k


Timings:

6pm-8am


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