Customer service Executive

6 months ago

Chennai, India DBS Bank Full time

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Job Purpose

To be the operations processor for Digital Payment relate and Debit card dispute process To assist the team in dispute process in IWF/IBPM and regulatory portals MIS preparation, Audit data submission. Transaction posting in Finacle Adherence to SLA and defined TAT

Key Accountabilities

Improve TAT or reduce exceptions/errors/complaints in process Improve Control and compliance Strengthen Risk & Control framework Data accuracy & Transaction quality. Participate in LV and UAT

Job Duties & Rresponsibilities

Payments Related  

Improve TAT or reduce exceptions/errors/complaints in process Improve Control and compliance Strengthen Risk & Control framework Data accuracy & Transaction quality. Ensure adherence to Regulatory requirements\ Ensure mandatory training hours are achieved and met Incident / Dispute Escalation

Required Experience 

Graduate/ Postgraduate (preferably in finance). Should have 3 – 6 years of relevant experience in Reconciliation, Scheme / Merchant settlement Excellent verbal and written communication Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills. Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines Proficient in Microsoft Office Applications. Strong MS Excel, MS Word, MS PowerPoint skills required Prior experience on ATM CASH Reconciliation preferred Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines 

Education / Preferred Qualifications

Minimum of graduation from recognised university

Work Relationship

Reporting to Manager – Payment Operations  Collaborative mindset – To work with multiple stakeholders (External as well as Internal) Customer experience & joyful banking

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