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Sr Associate, Client Tech Support Engineering
3 months ago
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Requisition ID R-10333153 Date posted 07/04/2024 End Date 07/18/2024 City Pune State/Region Maharashtra Country India Location Type OnsiteCalling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sr Associate, Client Tech Support EngineeringWhat does a great Incident Manager do ?
This position is responsible for monitoring and troubleshooting applications alerts for Fintech. Along with that handle incidents and works as incident manager to drive it to closer by ensure timely resolution of all Incidents and quick escalations, when required, with the proper communication to management.
What you will do:
Monitor and troubleshoot Moogsoft situations for applications. Respond to a reported incident, engage support team by initiating the incident management process Analyze incidents and resolution to see if there are recurring incidents. Analyze and identify possible problem sources to resolve incident. Facilitate technical troubleshooting efforts and engage additional technical support as needed, including vendor/3rd part support. Document troubleshooting activities and resolution details in the Incident Work Notes, to provide an accurate timeline. Ensure timely communication to the leadership team. Document reported issues, troubleshooting steps and actions taken. Perform and complete other duties as assigned.What you will need to have:
Bachelor's degree in information technology, engineering, or a related field. At least 3-4 years’ experience working in IT service management( Incident), or a similar role. Basic understanding of splunk, Dynatrace and Moogsoft Strong knowledge of IT service management including ITIL Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Knowledge of the financial services industry a plus but not required. Required to work flexible schedule and weekends.What would be great to have:
Experience working with Monitoring Tools Banking and Financial Services experience Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
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