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Voice Support
3 weeks ago
GreetingsFromManeva
JobDescription
JobTitle VoiceSupport
LocationChennai /Hyderabad
Experience1 8Years
JobRequirements:
1. Good Communicationwith International Voice Supportexperience.
2. 24*7shifts.
3. Experience inTroubleshooting Active Directory RSA Token VPN Citrix VDI relatedissues.
4. Basic knowledge onMS office.
Roles&Responsibilities.
1. To maintain highlogin Efficiency (Availability) forcustomers.
2. To resolve ticketswithin agreed SLA of ticket volume andtime.
3. To adhere toquality standards (voice and accent Tech Monitoring) regulatoryrequirements and companypolicies.
4. To ensure positivecustomer experience and CSAT through First Call Resolution andminimum average handling time (AHT) rejected resolutions or ReopenCases.
5. To update worklogsand follow shift for escalation process and processcompliance.
If you areexcited to grab this opportunity please apply directly or shareyour CV at and
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